Summary: It is terrible for tomtom to sell such an expensive item that you cannot replace the battery on. You call tomtom and they tell you that the GO 930 that we own is a throw away piece of equipment. That is just HORRIBLE!! We will NEVER own another tomtom product again!!
Summary: This gps has good features for a good price, but the whole reason you buy a gps is for navigation. And this doesn't even compare to the garmin. It was always a half a mile off on the final location.
Summary: I've owned this product for a year. The navigation features work well enough; I will not comment on them. The flaw, and it is unforgiveable, is the hardware - specifically the fact that the battery dies if you leave it on the charger over a certain period of time. When you plug the 930 into a charger (say your PC with USB) a light on the bottom turns green. It turns out this tells you nothing at all, except that you are connected.
Summary: -DO NOT GIVE TOM TOM ANY MORE CUSTOMERS- I had this unit 6mo. The power is delivered to the bottom of the unit by a mini usb which is poorly designed and creates too much leverage inside the unit which cracked the connection inside the unit. Thus it would no longer power. First I like the Garmin approach where the power goes into a stand and you snap the unit into the stand (less wear and tear when you take it down to prevent it attracting car burglars).
Summary: I have now owned the 930T for nearly 18 months. at the beginning of the year I paid for the US map subscription and an RDS subscription. Everything went well until I tried to instal the second map update. I got a USB device unrecognized device message from my laptop. Since then I wrestled with the online support and email support, and finally after 4 months I resorted to live support. The outcome: sorry we cannot fix it.
Incompentence and Arrogance from TomTom Customer Support
John Sloane, Amazon
3 September 2009
Summary: I was astounded and flabbergasted when TomTom Customer Support told me I had to purchase a new complete GPS unit EVERY TIME the battery died, I could not believe it. My battery died 1 year and a few days out of warranty. The biggest problem was not that they didn't help with the unit dying a few days out of warranty, it was that they stated the aforementioned. I had never heard of any product where you had to replace the whole product because the battery died.
Summary: Purchased GO 930 Jun 09. Could not get traffic to work with coupled B/T device--tech support said my device is not configured for the traffic subscription--there's a flaw in there product sales that allows non-930T owners to purchase 930t-unique s/w. No refund for a subscription I cannot use. A month later, device failed. First, preference for "volume on" kept randomly turning on and off while driving. Then in the middle of DC, it stopped speaking street names.
Summary: I first tried to buy the 930 on the TomTom website but accidentally bought the 920T as I was looking for the T function (I've since discovered that the T part is pretty useless in the US, but the extended traffic over Bluetooth and your cell phone's GPRS is worthwhile). I called support before opening the box and they gave me an RMA number to return the box at my own cost which I did.
Summary: I purchased the TomTom 930T from Amazon around Nov 22, 2009. I kept it for about 20 days trying to get the features that I paid for to work, first, the traffic reciever didn't work, I was on the phone with TomTom support for at least 2 hours dealing with that, then the advnce lane guidance wasn't going to work in the city I drive most in (Nashnville,TN), no cure for that. Also the speech would break up and even cut out several times per day.