Summary: I really like the GPS unit; however I did have problems with the updating software. The Tom Tom staff responded quickly responded to my questions and made changes to their software. Everything seems to be working fine. With this unit there is a one-time load of speeding/security camera data, but other cheaper TomTom units have free updates for speeding/security camera data. When you attempt to buy the data, that they tell you to do, it doesn't seem to be available??
Summary: I was very leery on purchasing this unit based on the reviews. However, I have an older TomTom and it was great. Never a problem. The first month I had this device, I ran into the know bug of the voice commands not working. I was able to resolve it by doing a soft reset. It has now been 6 months without issues, until I went to update maps and software. After I completed the updates last weekend, I could not update the maps. I was getting an error of insufficient memory.
Summary: In July, 2012 I purchased a TOMTOM 2535M GoLive. By October, this GPS no longer worked properly, and the handsfree phone service did not work at all. I called the customer service number and after much delay was sent a return label. I returned the GPS and three weeks later, I have received nothing. I have called the customer service in Mexico and get nothing but a run around and excuses of a bad phone connection. They WILL NOT send a replacement GPS as promised.
Summary: Six months out of warranty the device developed a software bug and keeps rebooting. I assume the bug was in one of the updates. None of the fixes on the TomTom web page can be used to solve the problem as none of my computers recognize the device. I now have an expensive paperweight. I also got a NUVI about 6 months ago. Much better spoken instructions and graphics. Buy a NUVI and save yourself some grief.
Summary: I have to agree with the reviewers that found the product to be flawed to the point it was nearly useless. I have these points to add. The touch screen is very slow to respond. I reset to factory defaults and reloaded maps. That helped some and for a while, but the 1 to 2 second plus delay when an option is selected is quite confusing especially when you as a passenger that is new to the device to lock in a destination.
Summary: I bought this GPS unit specifically for the Live traffic updates. After two very lengthy telephone conversations, I was told that there is a technical problem with that feature. I was told that there is no ETA on repairing the problem. I would suggest waiting until this issue is handled before spending the extra money for this unit. Update on Jan 3, 2013: I finally got the Live Update feature working on phone call number 4.
Summary: I recently purchased the new Tom Tom 2535TM and after loading all the new software (which was very easy to do) and using it on several trips; I can tell you that this is the best Tom Tom I have owned and I have owned several to include the Via 1505 (which I still own). I also recently purchased the new Garmin 3590LMT and found that to be the worst navigator I have ever owned, even worse than my Garmin 1490. The Garmin sets what I would describe as crazy routes i.e.
Terrible Customer Service. Live Services are USELESS
M. Vermette, Amazon
30 October 2012
Summary: Live services (mainly the traffic I was interested in) worked pretty good for the free year. Then after I paid $60 to renew my Live Services my device would fail to connect. Now after about a month of back and forth with TomTom customer support it still doesn't work. Don't buy if you want traffic or any live services. The turn by turn navigation is pretty good but customer support it awful.
Summary: I had been using TomTom for about 8 years. It have a very good products until recently. About this single year, I start hearing lots of complains from my friends regarding to TomTom, such as its base doesn't stick tightly to TomTom dash mount. I personally was bothered by poor defective battery capacity with model 2535M. I spent more than $200 on model 2535M. It has to plug in while operating and its battery can only be charged to 15%.