Summary: Ok, the device is great. It's the second one I've owned from TomTom. This one the windshield bracket is loose and the device droops down and I cannot view the screen. So I’ve been in contact with customer service six times, each time they go through the same script, elevate my order to the finance department, I get an email saying my unit will ship and I never get anything. So upon calling again, they say the last order was canceled. No explanation.
Summary: I have just spent 3 hours on line trying to sort out my account with TomTom. I already have an account with TomTom but the device linked to that account was recently stolen. The site will not let you link more than one device to an account, and each account must have a separate email address!!! They tell you to select update and remove the old device but there is no update tab. I am furious.
Summary: Just driving down the highway and unit quit finding GPS. Followed all the troubleshooting advise and it still haven't worked since. Not dropped or abused in any way. Waited on TomTom to reply to where to send it for repair. It worked fine until it stopped working. I would go with Garmin next time.
Summary: I'm not happy with the device. The unit is sent back to Dallas Forth Worth for a replacement unit furthermore they advertise with lifetime updates, they don't tell you thats only NA and not Europe, misleading customers.
Summary: TomTom advertises this product with lifetime maps, but only provides lifetime maps for USA, CANADA and MEXICO. It is the World Traveler Edition and includes maps of Europe, but does not include them in the lifetime map program. Although this is not discussed on the TomTom website: [...] their help desk insists that it is hidden in the fine print deep within their support website page.