Summary: A previous owner of many tomtom devices, I was looking forward to some of the new features. The features are there, but this device is so slow an buggy that it is pretty unusable. It hangs more often than previous devices and is very slow to respond. It takes about 2 seconds to respond to each click. Once the destination is entered, it takes 30sec - 2 minutes to plan a route (that may not sound like a long time, but when you need to go somewhere, it can be.
Disappointed long time Tom Tom fan, next time I'll choose Garmin
Amazon Customer, Amazon
11 May 2012
Summary: My family has been a Tom Tom fan since Tom Tom One was out. I was excited about this model and could probably have not been more disappointed. Having recommended Tom Tom to friends and relatives in the past, I now have egg on my face. The live traffic update feature is a joke. I live in the Washington DC area and have used the feature here regularly as well as for trips to the NYC area, and it usually misses the mark, misses long time backups or construction.
Summary: If your heart is set on getting a TomTom Do not buy directly from their web site. I bought this unit directly from TomTom. After receiving the item I realized that it was not what I needed. I immediately sent a request for an RMA to TomTom. It took 3 emails back and forth just to get an RMA. The person in customer support either could not understand plain English or was intentionally dragging their feet. It went something like this. Hi I need an RMA.
Summary: I purchased this unit to take advantage of the HD traffic. In the AM unit works great. Traffic updates within seconds. In the afternoon when its time to go home from work it takes minimum 50min to update the traffic at which point I'm half way home. I saw other users from NYC area complaining about this problem. TOMTOM support is useless. Tech told me that the case was escalated to second tear and someone would call me within 3 days. One month later and no call.
Summary: The battery will not charge and the device will not turn on. TomTom has verified the serial numbers of the devices sold are defective. Shipped overnight by Amazon, but sold by Plethora 7 LLC. Plethora 7 LLC is shipping TomTom GPS units that have defective batteries. No NOT buy from these individuals. UPDATE: I received a second unit. This one starts; however, it is now stuck on the buggy update software and will not install the map updates. It's unusable.
WARNING ~ DO NOT BUY ~ THIS DEVICE HAS KNOWN DEFECTIVE BATTERIES ~ TOMTOM DOESN'T WANT YOUR BUSINESS ~ BUYER BEWARE!!
Andy Rosenblum "Andy Rosenblum", Amazon
30 April 2012
Summary: Over the course of the past year, I have gone through absolute hell with this device. I purchased my first one in April 2011 and loved all of its features and how it worked. The honeymoon didn't last long, as a mere 45 days into using the unit, the battery completely died, rendering the GPS system useless. Now, a full year later; I've had TomTom send me my sixth replacement unit, all because the battery used in these devices does not last.
Summary: Terrible GPS doesnt sync with a Mac. I tried to update this device since without it the device wouldnt work since it stopped working. After several failed attempts and with customer support (an oxymoron) I ended up being told to return it. I also have to pay to do so since Tomtom wont cover it after 90 days which i am about at 120 days out. so now I have to waste more time and money on this POS.
Summary: I have used both Garmin and TomTom GPS units. After using this TomTom I have to say I would not recommend this over any Garmin unit. My main points: - TomTom will not let you zoom out very far in either the 3D or 2D map views. Garmin will let you zoom out as far as you want. This was a big deal for me as I like to zoom out pretty far for long distance trips or just get an overview of where I am.
Summary: This GPS is great as long as you do not connect it to your computer.Before you purchase this GPS you should read the user forum at the Tomtom support site.Downloading the latest software and map is a major nightmare, You can not make a backup with this thing and the first thing it does after you finally get it to connect to your computer is delete the european map and the computer voices, good luck in trying to get these back.
Summary: I almost didn't buy this product because of all the negative reviews. Unfortunately, that is the problem with online reviews - often times the only folks who speak up are the ones who have problems with a product which may or may not be the manufacturer's fault. For what it's worth, I purchased this GPS and have had no problems whatsoever. I have done 2 or 3 updates without any problems and customer service (via telephone) has been very patient and helpful.