Summary: Well It came in packing and everything seemed ok .So I turned it on and plugged the charger to my car .30 Mins later Charger burnt and there was a smell in my car .I asked the Surplusbydesign to take it back .They took it and returned my money .I bought another camera and from same company and it wasa also a bad experience.as the Camera advertised was used but retored too near factory conditions.
lasted ten months. Customer Service at TOMTOM useless
21 June 2011
Summary: Touchscreen doesn't work anymore. Hooking up to computer doesn't work. Customer service on hold forever then no help at all. Just kept asking me for personal information....csr did not even begin to address problems....I suspect the company is in late stage meltdown...has all the signs...once promising technology now getting slammed by newer tech..getting killed by smartphones...Mr. Tom should of sold out when smartphones came on the scene three years ago...but no Mr.
Summary: I had purchased a TomTom EASE and the experince was dismal. I live in a large city of a million people. The TomTom EASE could not find post ofices that had been standing for 30 plus years. The longest main street in our city which is Broadway Blvd had not one single address that the Tom TOm could find in it's POI files. I wrote TomTom and they said the maps were 100 % current.
Summary: I was apprehensive before buying this product. Since I got a nice deal in Black Friday so ended up buying this product. In the city it was working fine. But then last week I took it to a long trip on I-90. Most of the time it won't catch any satellites. It would ask you (as a Tomtom Ease tip) to take it clear sky. Even then on I-90 it won't detect satellites.
Daddyn4wisechix "Crunchy Christian Mama =)", Amazon
29 December 2010
Summary: This was a VERY thoughful gift from my husband... I was stunned & very excited with such a wonderful gift... HOWEVER, the thing is a JOKE!!!! It will NOT let you enter an address w/letters & numbers for the street address (ex. 50N523 Plank) NOR will it find address on MAJOR roads!!!! I entered an address on a MAJOR road & it said it could NOT find a specific address on that road?!?!? WHAT IS THE POINT then?!?!? RETURNING it...
Summary: Software problems right out of the box. Spent 2 hours with support staff on the phone. They were courteous but undertrained readinf off a manual. After two days I ended up sending the unit back via Fedex to TOMTOM which is a significant extra money foir the price of unit. I love my Garmin which got physically damaged earlier.
"TomTom EASE: NO User Manual/instructions are available."
18 June 2010
Pros: I liked the size and shape of this GPS device because I had planned to mount it on my left driving window. That part of EASE is fine.
Cons: Without instructions EASE is useless. The few words install steps is not enough. Downloading map updates did not work. TomTom's web site said I had a different version than I actually have. Searching for EASE manual RE: "NONE is available." Huh?
Bad service - never received product - cancelled order
Merrill W. Shullaw, Amazon
14 March 2010
Summary: This item was given a ship date of Feb 11, but that was the last I heard of it. I waited a long time for an order that never came. I didn't know how to determine the exact seller so I could not give them feedback.
Summary: Can't get anyone on the phone, they will not give out an email adress (all outgoing emails have "no-reply" on them). When you use their "automated" complaint center, the morons on the other end sit on a response for a week, ignore what you wrote, then assume "this is resolved". I will NEVER buy another TomTom product again!!
Summary: I bought this product last week. So far, it has been total junk. I am not able to program my home location because MY ENTIRE NEIGHBORHOOD is missing from the map. This neighborhood has existed for at least 6 years. Also, it cannot accurately find common points of interests such as the hospital where I work.