Summary: Stay away from this GPS (and Magellan products as a whole) for the following reasons: 1) The GUI is confusing; the screen where you type in the address of where you want to go is extremely hard to find. Amazingly, its not one of the actual buttons on the unit. 2) This company was notified of problems registering serial numbers (for firmware updates and map updates) over a year ago and the same problem persists.
Company Refuses to Repair this 14 Month-Old Unit + BOGUS TRADE-IN PROGRAM
25 January 2008
Summary: My father got me this unit at J&R in Oct. 2006. It was used correctly and crashed after 3 hours of use. I mailed it to Magellan for repair and it came back working, but only lasted another 3 hours before crashing again. Company promised new unit which was never received. Now, 1 year and 2 months after purchase, Magellan WILL NOT REPAIR THEIR 3000T UNIT and offers a trade-in that involves returning unit and buying a new model for more (LOTS more - $60 to $120) than a new...
Good unit when it works, extremely poor customer service
21 November 2007
Summary: Unit work beautifully for the first 6 months (hence the ONE star). The unit started to freeze up occasionally and unexpectedly and would have difficulties locating the GPS satellites. Updated the software online to see if that would solve this problem. Unit deteriorated rapidly after the update and within a month not only would it freeze up on every session, fail to locate ANY satellite but it also would lose all recently and previously stored addresses and locations.
Very disappointing, lousy tech support, stay away!
1 September 2007
Summary: This RoadMate 3000T is my third Magellan product I've owned and by far THE most disappointing. I've come to expect good, high-quality products like my original GPS 315 from Magellan that still perform excellently many years since I first purchased it. In this particular case, not only did the 3000T come with old maps, but it frequently "locks up" making the product unusable.