Summary: item does not operate properly...tried several times to charge it overnight, but it did not charge fully. The touch screen does not respond consistently, and the unit does not report current location accurately.
Summary: I've had the Magellan Roadmate 2000 for about 3 years. As far as working its not bad. It takes getting used to and sometimes it routes me ways I know are wrong. If your returning from a route you just had in the unit. It sometimes takes you in a completely different way home. The thing that galls me the most is I've waited for a map update for the last two years. Now that they have one they want 79.00 plus shipping to ship me a CD to update.
Summary: Magellan Customer service is the worst customer service I have ever dealt with. They offer a free 30 day map update since all of their products ship with out of date maps. This would be a good thing except it is in the fine print of their products and their customer support email address that their website list is the wrong address. I had to get through to their customer service by posting a bad review on their website.
Summary: Recieved Road Mate 2000 In October, 2008. Loved the ease of use and the way it gave directions to and from destinations. A month later it would not track satelites and current location was stuck on one place. I am going to try returning it for repair. St Helena, Ca.
DON'T GIVE AS GIFT! dead unit & worst customer service
Amanda J, Amazon
22 November 2007
Summary: This unit never turned on or worked and I made the mistake of trying to address this through Magellan instead of the retailer b/c I wanted to save on shipping. My husband called Magellan on Oct 15, was on the phone for 20 minutes + and was told that if he sent in the unit, they would repair it; he responded, why should I end up with a refurbished unit when I bought it new?
Summary: Before you make your purchase, pick up the phone and call customer support. You will find it is in India and it is worthless. They will lie to you about shipments you have been promised, know nothing of the products and are completely useless. To test this report, I challenge you to try to find anyone in the USA to speak to. Every phone number is routed to India as if there is no US presence at all. DO NOT waste your money. Buy anything but a Magellan.
Summary: I travel alot and many of my colleagues have GPS units. I've used theirs many times on business trips or Neverlost in Hertz. Finally last December, I broke down and bought the Magellan Roadmate 2000. I should have gone on the advice of my colleague and bought one of their models. The unit acquires satellite signals well and doesn't loose them very often but for some reason does not calibrate very well.
Summary: I purchased the RoadMate four weeks ago. I have used it daily in areas where I don't know the streets. The map database is filled with errors, missing streets, and incorrectly named streets. The database seems to be fine if the streets have been there for more than 7 years. The rest is hit-or-miss, mostly miss. If you zoom out from the lowest scale, the unit often doesn't display the street names where you can read them, or only displays them for a moment.
Summary: My unit worked fine for a year until I loaded the upgrade to get the new streets etc. It then would freeze up lose the signal and leave me stranded. I added an outside the car antenna and that didn't help. I call tech and got India I could not understand the person. They then asked I pay another $99 to get the latest upgrade. I had just paid $99 in December 2006 but was told that did not cover the new needed upgrade which will cause the unit not to freeze up.
Summary: I went with this unit based on the Magellan name but have been very disappointed. The Magellan name doesn't mean what I tought it did. It worked fine for a week, then became very sporadic at holding a signal. Tech support had me ship the unit back for repair, and it was returned two weeks later with the same problem. That led to more calls to tech support with long waits on hold only to be told I had to ship the unit back again for repair.