Summary: item does not operate properly...tried several times to charge it overnight, but it did not charge fully. The touch screen does not respond consistently, and the unit does not report current location accurately.
Summary: I've had the Magellan Roadmate 2000 for about 3 years. As far as working its not bad. It takes getting used to and sometimes it routes me ways I know are wrong. If your returning from a route you just had in the unit. It sometimes takes you in a completely different way home. The thing that galls me the most is I've waited for a map update for the last two years. Now that they have one they want 79.00 plus shipping to ship me a CD to update.
Summary: Magellan Customer service is the worst customer service I have ever dealt with. They offer a free 30 day map update since all of their products ship with out of date maps. This would be a good thing except it is in the fine print of their products and their customer support email address that their website list is the wrong address. I had to get through to their customer service by posting a bad review on their website.
Summary: Recieved Road Mate 2000 In October, 2008. Loved the ease of use and the way it gave directions to and from destinations. A month later it would not track satelites and current location was stuck on one place. I am going to try returning it for repair. St Helena, Ca.
Summary: My unit worked fine for a year until I loaded the upgrade to get the new streets etc. It then would freeze up lose the signal and leave me stranded. I added an outside the car antenna and that didn't help. I call tech and got India I could not understand the person. They then asked I pay another $99 to get the latest upgrade. I had just paid $99 in December 2006 but was told that did not cover the new needed upgrade which will cause the unit not to freeze up.
Summary: I purchased the RoadMate four weeks ago. I have used it daily in areas where I don't know the streets. The map database is filled with errors, missing streets, and incorrectly named streets. The database seems to be fine if the streets have been there for more than 7 years. The rest is hit-or-miss, mostly miss. If you zoom out from the lowest scale, the unit often doesn't display the street names where you can read them, or only displays them for a moment.
Summary: purchased this GPS and had to return it just one week later because it would freeze up and would also just start to reset itself over and over. received a new one and a just over a month later after doing the magellan update for this system i lost all audio functions. called customer support (which is a joke in itself) and was told that my issue was being sent up to another tier af service and i would receive a call within an hour.
Summary: I bought this unit for my wife and we received it this week. It works great. When I registered the unit on line I found that Magellan's website showed there were software updates for this unit (Roadmate 2000). I downloaded the update and after some difficulty I was able to perform the upgrade. I then found that the voice prompts no longer worked.
DON'T GIVE AS GIFT! dead unit & worst customer service
Amanda J, Amazon
22 November 2007
Summary: This unit never turned on or worked and I made the mistake of trying to address this through Magellan instead of the retailer b/c I wanted to save on shipping. My husband called Magellan on Oct 15, was on the phone for 20 minutes + and was told that if he sent in the unit, they would repair it; he responded, why should I end up with a refurbished unit when I bought it new?
Summary: Before you make your purchase, pick up the phone and call customer support. You will find it is in India and it is worthless. They will lie to you about shipments you have been promised, know nothing of the products and are completely useless. To test this report, I challenge you to try to find anyone in the USA to speak to. Every phone number is routed to India as if there is no US presence at all. DO NOT waste your money. Buy anything but a Magellan.