Summary: Magellan Customer service is the worst customer service I have ever dealt with. They offer a free 30 day map update since all of their products ship with out of date maps. This would be a good thing except it is in the fine print of their products and their customer support email address that their website list is the wrong address. I had to get through to their customer service by posting a bad review on their website.
Summary: I accidently destroyed my 600 and was looking to replace it until I found out that the map software is not transferable to a replacement. At least thats what I thought I read in the e-mail support reply:
>>"I understand from your mail that, you can tranfer maps from one unit to another."
>>"I would like to inform you that you cant able to transfer the maps from one unit to another its not possible."
Uh, what? First of all that message made little sense.
Summary: I will never buy another Magellan product. I have sent my Magellan eXplorist 600 back for repairs three times. Twice because it burned out as soon as I plugged it into my car charger (using the appropriate Magellan car adapter). My husband and I have spent half our lives on hold with technical support. When they say they'll call back, they don't. Two months ago was the last time I sent my unit back for repairs.