Summary: The battery it came with was dead on arrival. The unit would not operate. The seller refunded my money, thank you seller. I did buy another battery for it and it worked briefly. The problem with this unit was that it overcharged the battery to an extremely overheated condition.
Summary: The unit is a good unit it tells you what your location is, job done. Magellan does not maintain any product or service for this product even though I purchased it new under warranty.So new software does not support the notes section or download parameters of Geocaching.
Summary: The unit worked great in the US, we moved to Europe, I bought MapSend Direct route Europe, in the UK... The software didn't work, their customer service is non exsistant! I am proceeding with action in court, having wasted countless hours in emails, phone calls and letters, not including money spent...
Summary: I really wanted to like this unit. The graphics were nice, features were nice, my family had a lot of fun with it at first. Then the memory went out on it and I called Magellan (long wait time) and they said to send it in.
Summary: Megellans "customer service" is by far the worst we have experienced. Based on our experience, it appears that Magellan's customer service tactic is to put the customer on hold for long periods hoping that they will hang up, always making the customer call back, never agreeing to follow up with a...
Magellan eXplorist 500 GPS Receiver - not impressed
6 July 2007
Summary: Magellan eXplorist 500 GPS Receiver - not impressed. The software which I spent an extra $100 for detailed USA road maps is awful. The worst interface I've ever experienced. Takes longer time trying to put together directions to drive an hour away than it takes to actually get there.
Summary: Unreliable pile of 'you-know-what'. Worked fine for about 2 months then refused to power up. Fresh batteries, no go. Called customer "service". Outsourced call center to India; rep followed generic script telling me to: 1) use lithium-ion batteries, and 2) press "power + NAV" simultaneously.
Summary: My GPS is an eXplorist XL. I assume the guts are the same, so here goes. I cannot begin to express how disappointed I am with this Magellan GPS. I have been an exclusive Magellan user since 1999, but am now officially fed up. Customer Support: Lack of.
Summary: I had the sportrak color for about a year and loved it before I lost it. I got the Explorist 500 as a replacement. At first, I didn't like it because they took away alot of the menus and I was afraid of having a proprietary rechargeable battery.