Summary: I purchased this unit about a year ago. I actually never used it more then 3 time at best. This year I was out in the woods and the zoom in button failed to work, The unit Zoom out to see the USA and would not Zoom back in at all. So I got lost in the woods for hours. However , I called Magellam on 5-29-08 to find that the unit is a discontinued unit and it not serviceable. So, They said that they will replace the unit with a Triton 300.
Summary: I bought this thing for my father-in-law (whom I LOVE). When he opened it, he tried it immediately ... and it didn't work! OK, so I return it to Amazon, telling then it was broken. They charge me a reshelving fee! If you want this thing, don't order it from Amazon ... you might get my old broken one! Let's see if they publish this!
Summary: This unit is a total disappointment. To be useful you must obtain maps from Magellan, and the retail price for those maps is $150.00 and they must be obtained from the vendor. The box states a person can obtain maps for $9.99; however this requires a special code (which is on the box) and when I tried to obtain maps under this offer the site refused to allow me to obtain the maps. I called Magellan several times.
Summary: This brand new Magellan eXplorist 210 does not work at all. It was DOA and will not power up. I tried new batteries, but that did not help. I have taken it to a manufacturer for repair. What a hassel.
Summary: I really wanted to have a favorable experience with this device. My daughter has one and seemed very pleased with it. As a geocacher, I was looking forward to using it on a trip to Colorado. Startup was excellent with no problems. After three weeks, however, the display became progressively weaker to the point of becoming unreadable. I tried replacing batteries with fresh ones, but the problem persisted. Fortunately I was able to return to Amazon for a full refund.
Summary: Mine broke down two weeks after warranty expired. Customer support is terrible, I'm on hold w/ tech support right now - they tell me their computer are slow. Half an hour to get a return authorization! Plus the technology is old and cumbersome. I wouldn't give it 1 star - but the review system requires at least that.
terrible technical support when you have a problem
27 April 2006
Summary: I bought a Roadmate for my car 3 years ago and loved it, so I bought the Explorist for hiking trips. Three years ago, when I had a problem with the Roadmate, I called technical support and the problem was resolved in 3 seconds. With the Explorist, I called technical support and the technician spoke with such a heavy Indian accent that I could not understand him and he could not understand me. After an hour or so on the phone, I gave up and called back two days later.
Summary: I bought this item for my son, a third year electrical engineer student at the U of A. My brother, who has owned 3 GPS systems, tried for 3 days to use this product. It would not perform any of the operations they tried. It would not even turn off. They used every available source of help to get this product off and running. It was such a dissappointment to our family. I would not recommend anyone buy this item.