Summary: I bought this in november '13 to track my wondering dog. It has many features and works pretty well. A year of free service is included with purchase of these GTU units. In May '14 my GTU stopped communicating with the AT&T network.
Discontinued Model!! New unit would not hold a charge, requires me to pay shipping to have it replaced with a used unit.
Existential Confusion "Dedicated Wastrel", Amazon
14 November 2013
Summary: Unit would not hold a charge right out of the box. It took me five phone calls over a week to get Garmin to agree to exchange it for another unit. Then I was told that the model was discontinued, so they would have to send me a refurbished unit.
Summary: I have had this unit for a couple of years--bought it to track my teenage daughter while she drove. Works great for that...except if you live where the weather is hot. We live in North Texas and I am on my THIRD unit. I have called Garmin repeatedly and finally asked for a credit..
Summary: I purchased this item because Garmin stands for GPS. I received this GPS unit and promptly charged this and registered it. I downloaded the Tracker app and it seemed all well coordinated. That is until I used it. Having had a prior GPS tracking unit I knew what I was looking for. 1. Accuracy. 2.
Summary: I wanted this to work VERY badly. I purchased it to use on my dog who is free to roam my suburban neighborhood. I had it on her for more than a week and the online tracking system only showed her location only 3 times. I was never able to get her "on demand" location...
Summary: Bought a GTU 10 to keep track of our Yellow Lab who keeps finding ways to sneak out of the yard. I saw some negative ratings, but placed my faith in the positive (four and five star) reviews. That was a bad decision. I spend most of yesterday trying to get the unit to work.
The product is great -- when the service isn't down
23 September 2012
Summary: I've had this device for a week, and up until today I loved it. However, I learned that you can't be reliant on this device. I had made plans that involved using this device, and they were ruined now that the service has been down for several hours.
Summary: I dont write reviews much on Amazon. But I feel strongly enough about this that I needed to comment. I bought this unit to keep tabs on my dog. If he gets out of the yard I want to be able to instantly locate him via a smart phone.
Servers are down all the time! Customer Service is a Joke!
1 January 2012
Summary: I've really wasted a pile of money this time... I have had the device for 8 days and I've already had to call the technical support 10 times! The Garmin technical support will tell you a myriad of lies ranging from "you are the only one that ever had an issue with our service" to "We have problem...
Summary: My application is much like C.Bailey's post of Jul 9 where instead of a child I'm keeping track of an elderly AZH parent who is very mobile but has no short term memory and my experience is much as C.Baily's -this tracker is not Real-time enough.