Discontinued Model!! New unit would not hold a charge, requires me to pay shipping to have it replaced with a used unit.
Existential Confusion "Dedicated Wastrel", Amazon
14 November 2013
Summary: Unit would not hold a charge right out of the box. It took me five phone calls over a week to get Garmin to agree to exchange it for another unit. Then I was told that the model was discontinued, so they would have to send me a refurbished unit. Bottom line: I bought a new unit which was defective, had to pay shipping and insurance to mail it back ($23.00), and when they send me a replacement unit it will be a refurbished / USED model.
Summary: I have had this unit for a couple of years--bought it to track my teenage daughter while she drove. Works great for that...except if you live where the weather is hot. We live in North Texas and I am on my THIRD unit. I have called Garmin repeatedly and finally asked for a credit...which they would not offer because I bought it from Amazon and not directly from them! True story! So the unit works great, but has significant drawbacks.
Summary: I purchased this item because Garmin stands for GPS. I received this GPS unit and promptly charged this and registered it. I downloaded the Tracker app and it seemed all well coordinated. That is until I used it. Having had a prior GPS tracking unit I knew what I was looking for. 1. Accuracy. 2. Ability to create a more defined safezone. 3. Speed of notifications. 4. Cost of tracking - this was relatively inexpensive ($50/year) 5. Battery life.
Servers are down all the time! Customer Service is a Joke!
10 January 2013
Summary: I've really wasted a pile of money this time... I have had the device for 8 days and I've already had to call the technical support 10 times! The Garmin technical support will tell you a myriad of lies ranging from "you are the only one that ever had an issue with our service" to "We have problem sending email to Gmail" I don't care what the excuse is today or tomorrow, get your service fixed! Protect the assets people are paying you to protect! 1.
Summary: Bought a GTU 10 to keep track of our Yellow Lab who keeps finding ways to sneak out of the yard. I saw some negative ratings, but placed my faith in the positive (four and five star) reviews. That was a bad decision. I spend most of yesterday trying to get the unit to work. It charged up fine, and I was able to register the unit on the my.Garmin web site. But it wouldn't link.
The product is great -- when the service isn't down
23 September 2012
Summary: I've had this device for a week, and up until today I loved it. However, I learned that you can't be reliant on this device. I had made plans that involved using this device, and they were ruined now that the service has been down for several hours. Not only that, but it took me forever to figure out what the actual problem was - the error messages that are given on the user interface (both online and on the phone app) are very confusing and frustrating.
Summary: I dont write reviews much on Amazon. But I feel strongly enough about this that I needed to comment. I bought this unit to keep tabs on my dog. If he gets out of the yard I want to be able to instantly locate him via a smart phone. The unit was delivered on July 12th and I started using it immediately. My initial thoughts were that this was a great unit but the battery life was somewhat disappointing.
Summary: My application is much like C.Bailey's post of Jul 9 where instead of a child I'm keeping track of an elderly AZH parent who is very mobile but has no short term memory and my experience is much as C.Baily's -this tracker is not Real-time enough. When my parent gets "lost" and wanders away, I want to be able to find him. Trying both the Android and IOS apps...
Summary: Pros: When it works it is surprisingly accurate. Cons: "When it works" is the key phrase, because that's less than half the time, even in an area where the AT&T 3G service it depends on is rated best. It doesn't seem to work at all when the device is moving; the person/thing carrying it has to stop for the system to get a fix on it. In addition, the online software you use to track the device sometimes simply doesn't work.
Summary: Great idea and form factor let down by miserable online experience, weak user interface and poor service features. Specifically, as noted by other reviewers, Garmin's online service is more frequently down than available - consequently the ability to track your precious item/pet is meaningless as you are unable to query the system more than, by my estimate, 20% of the time (I have been flagging this to Garmin for the past 5 days but who, for the time being, deny that...