Summary: I have had this unit for a couple of years--bought it to track my teenage daughter while she drove. Works great for that...except if you live where the weather is hot. We live in North Texas and I am on my THIRD unit. I have called Garmin repeatedly and finally asked for a credit..
$150 to see message "sorry, tracking application is temporarily unavailable"
Mike Adams, Amazon
31 August 2013
Summary: The Garmin GTU 10 GPS Tracking Unit does not seem to function properly. It is, however, a great way to spend $150 to see the message, "Sorry, the tracking application is temporarily unavailable. Please try again later." over and over again.
I gave it one star because I couldn't give it zero stars.
Patti Kaye, Amazon
14 February 2013
Summary: I received this as a gift for Christmas to use on our adopted indoor/outdoor cat who loved to hide from us when it was time for me to go to work and him to go inside. It was a little bulky for a cat collar but he adjusted to it right away so that was not a problem.
Summary: Bought a GTU 10 to keep track of our Yellow Lab who keeps finding ways to sneak out of the yard. I saw some negative ratings, but placed my faith in the positive (four and five star) reviews. That was a bad decision. I spend most of yesterday trying to get the unit to work.
Summary: I dont write reviews much on Amazon. But I feel strongly enough about this that I needed to comment. I bought this unit to keep tabs on my dog. If he gets out of the yard I want to be able to instantly locate him via a smart phone.
Servers are down all the time! Customer Service is a Joke!
21 May 2011
Summary: I've really wasted a pile of money this time... I have had the device for 8 days and I've already had to call the technical support 10 times! The Garmin technical support will tell you a myriad of lies ranging from "you are the only one that ever had an issue with our service" to "We have problem...
The product is great -- when the service isn't down
21 May 2011
Summary: I've had this device for a week, and up until today I loved it. However, I learned that you can't be reliant on this device. I had made plans that involved using this device, and they were ruined now that the service has been down for several hours.
Summary: Great idea and form factor let down by miserable online experience, weak user interface and poor service features. Specifically, as noted by other reviewers, Garmin's online service is more frequently down than available - consequently the ability to track your precious item/pet is meaningless as...
Discontinued Model!! New unit would not hold a charge, requires me to pay shipping to have it replaced with a used unit.
Existential Confusion, Amazon
21 May 2011
Summary: Unit would not hold a charge right out of the box. It took me five phone calls over a week to get Garmin to agree to exchange it for another unit. Then I was told that the model was discontinued, so they would have to send me a refurbished unit.
Summary: Pros: When it works it is surprisingly accurate. Cons: "When it works" is the key phrase, because that's less than half the time, even in an area where the AT&T 3G service it depends on is rated best.