don't update firmware--you will pay $$ for Garmin's mistakes
E. Merrill, Amazon
23 August 2011
Summary: This is my first experience with any product where the firmware update totally trashed the product. This is also my first experience where the company responsible for destroying my product demanded that I pay $80 for them to fix their problem, when said product currently retails for $120. That seems unreasonable to me. This is my second and last Garmin purchase. I was totally satisfied with the quality of the GPS unit before this.
Update from Garmin site caused unit to crash- replacement refurb defective
J. Jose "Otter Creek Environmental Ed. Services", Amazon
2 July 2011
Summary: I bought this unit a little over 3 yrs. ago. A basic, but good, hand-held GPS unit. I use it primarily to mark waypoints in my work as an environmental educator and during some biological field research. So having the unit and having it working is important to me. Recently, I went to the Garmin site to download "Basecamp" software onto my laptop, and while I was there I decided to download software updates for the unit.
Summary: Please save your money. Buy a GPS that can take an SD card. Buy a GPS that can have the maps updated. Buy a GPS were the maps have a great scale 1:24,000. Don't put your money into this technology. In fact, the Garmin web site says it no longer supports this GPS (firmware, maps..anything).
Summary: I just returned from a 3-day hike where my Garmin etrex Venture HC failed at the first trailhead. After years of successful operation, the GPS would shut down immediately after turning it on. Replacing the batteries had no effect. I was left with a BRICK. After my hike with a useless GPS, I found there's a bug with this product - and has been for years. Search "garmin etrex hc shuts down" before buying this product.
Garmin policies not customer friendly (read: greedy)
Elias Baumgarten, Amazon
12 May 2011
Summary: I have bought FIVE (5) Garmin GPS units, one Nuvi for the car and 4 handheld. The hardware is fine, but as many here have indicated, the product is only fully realized with good software maps, which are purchased separately (from Garmin). Now I have not had good luck with my handheld GPS's: one stopped working, I lost 2 of them, and a fourth got run over by a car in New Zealand.
Summary: This is the only GPS I have had and I used it primarily for geocaching. Others have given in depth reviews of accuracy, ease of use, and other aspects of this device, so I won't waste time on them. When it worked it was an adequate entry level GPS for geocaching. However, three days ago while on a week long multistate trip of which geocaching was a primary goal, the device malfunctioned. We were just walking along to the next cache and the screen faded out.
Summary: This looked like the perfect unit for what I was looking for. Even called Garmin about downloading street maps and the rep assured me that while you can't download the whole North America collections you can certainly download for a state. WRONG! Purchased the map CD and guess what, because this only has 24Mb it cannot fit many of the sections (note not even states but sections of a state).
Summary: Truly weird - - this particular model (Venture) does not come with a detailed database, and moreover, the package clearly states that it is not possible to download one! Nor does the PC-based CD that comes with it permit a more detailed database. For a cyclist, this is totally useless. Ironically, an older e-Trex that finally, after several years use, died WOULD accept detailed roadmaps from MapSource! VERY MISLEADING ADVERTISING!!
Summary: I'm a novice hiker and got seriously lost in the woods during a torrential downpour and lightening storm a couple weeks ago. I decided a handheld GPS would be a solution for avoiding a repeat of this experience. I have an 5-year old Garmin for my car which works flawlessly, so the Garmin brand is the first I considered in a handheld GPS. Perhaps I'm naive, but I was expecting more than this unit delivers.