Summary: The device itself rates 5 stars, but when connected with igolf.com it rates zero. After 45 days it says you must register with igolf.com but that is impossible. I have found a solution however, Call Bushnell's customer service and they will give you igolf.com's phone number, which they do not list on their website. Once you have the phone number for igolf they will walk you through the sync process.
Summary: WARNING!! This device will quit working if you don't sign up with iGolf.com in the first 45 days after you turn it on. On April 2, 2012 I bought a NEO+ from Amazon, and 45 days after I received it, it quit working. Since Amazon's return window is 30 days, I am stuck with it. A prompt on the display said to "sync your device" at igolf.com to get it working again.
Summary: WARNING!! This device has a DRM system built into it. If you don't connect it to your iGolf account it stops working. Yes, I have a completely bricked device. that won't even power on. I bought it a couple of months ago. It is a nice little device, an improvement over the Neo (without the plus) that I've had for a year or two. Alas, since I have a Neo, the iGolf web site won't let me have another.
Software failed to load and Bushnell Tech Support would not answer
Dan McCoig, Amazon
8 July 2010
Summary: A friend of mine had a Neo. We used it for two rounds a couple of weekends ago. I liked the unit and the price so I decided to purchase one. After multiple attempts on three different PCs -- one with XP, one with Vista, and one with Windows 7 -- the software failed to load. I consulted the troubleshooting guide in the manual. Evidently, the most common problem with software loading failures is an outdated Java.
Summary: I was very happy to see that this product "is fully compatible with Intel processor Macs running OS X 10.4.4 or later". But, read on! I joined iGolf and downloaded three golf courses where I often play. The Neo Sync program which accomplishes this transfer opened properly. However the SEND function produced no result. After at least 45 minutes of reviewing all the instructions and trying all I could think of, I called Bushnell for assistance.
Summary: Took a while to get going and gives gobbledygook on 1 course I play ...but otherwise I'm fairly pleased...especially at this cost...although I'm told there's a free phone app that does a similar job!!
Summary: Serial number on item didn't match serial number on package. Couldn't register unit on igolf site as it didn't recognize the serial number as a valid number. It appeared that the neo had been tampered with. This item was returned for a refund.