Summary: bought this fridge 18 months ago, recently it started to create a sheet of ice followed by a gunk of ice on the coils followed by a faulty starter which whirlpool knows about and makes it nearly impossible to find the part. horrible experience spent lots of money on spoiled food and having to dine out my family of 4. too bad I've invested over $2000 on the fridge and the matching stove, what a disappointment!!!!!!!!!!!!!!!!
Excerpt: We purchased this product 3 years ago expecting a reliable product. Today, we just paid a repair company a substantial amount to replace a control board ("out of warranty") as the fresh food section stopped cooling while away during the holidays. My family threw away HUNDREDS of dollars in food due to spoilage, not to mention the local service company Whirlpool sent took over a week to finish the repair.
Cons: Cleanability, Performance, Quality, sound level, Value
Summary: A year and a half old, and like others, the freezer on the bottom works but every couple of months the top gets warm, to about 58 degrees. My husband is handy and after watching local appliance repairman defrost the ice on the evaporatior coils he can do it himself. That is, AFTER removing everything from the freezer (ok in very cold winter weather but not such fun in summer) and getting down and using the hairdryer on it. Lots of fun for both of us.
Excerpt: We are so disappointed in this fridge/freezer. We purchased a new home and upgraded our fridge to this specific one, as we loved the size of the fridge compartment, and that the freezer was on the bottom, also I liked the idea of an icemaker. Well exactly a month after owning this fridge, I went to get an ice cube because my milk was oddly warm, and found that all the ice (as long as hamburger meat and frozen veggies) was in a melted puddle in the freezer!
Excerpt: This fridge with bottom freezer will start acting up after 2 years if not sooner. I loved it too but then freezer starts getting "snow" and fridge stops blowing cold air. I am on my 3rd year and it's going in the garbage. Keeps happening every 3 weeks!
Excerpt: When we went shopping for a new refrigerator/freezer, we did not especially consider Whirlpool brand. But after seeing the particular model we ultimately purchased, we are so glad the salesperson recommended it. We have seen a remarkable reduction in our electric bill because of the energy-saving feature. We are very happy to be a Whirlpool customer. Thanks Whirlpool for a quality product!
Pros: Convenient Features, Design, Easy to use, Energy Savings, Innovative, Performance, Sound level, Style
Excerpt: We bought this refrigerator 2 years ago in August. It needed to have a computer board replaced the next august, right before the 1 year warrranty expired. Two weeks ago, I noticed a strange noise (a humming) coming form it and the next day, I noticed there seemed to be some of the food in the freezer part was frosting up. We called for service (fortunately we had just purchased a 3 year service contract) and they came out 4 days later to look at it.
Excerpt: I am absolutely disgusted with the quality of this refrigerator. In only 13 months the compressor went out. Of course, one month after warranty and it will cost $700-$800 to replace, with replacement parts only having a 30 day warranty. I think Whirlpool needs to take a good look at their quality control and performance of their products. I loved this fridge but will never buy one again if it is not reliable greater than 13 months!
Excerpt: Defrosting issue. Ice lays on the freezer floor. Once the bottom is filled with ice, the water then starts to drip on the floor. It's been defrosting in the freezer and ends up with a thick sheet of ice on the freezer floor. Cleaned it out every week and its back within days. Called a repairman, he said its very common on these fridges, the defrost drain line is tiny and frequently gets plugged up causing this problem. Went on line and found a video about how to DIY.
Excerpt: Have had this product for approximately two years. As others have reported ice sheet forms on bottom of freezer then leaks onto floor. Has damaged my wood floor. This is a common problem with this and other whirlpool models. DO NOT BUY.