I do NOT recommend these refrigerators and hope that if you buy any ...
Judy S Morris, Amazon
22 October 2014
Summary: I have had a similar experience regarding the icemaker, which stopped working 5 months ago. Through the extended warranty Lowes sold me, they sent a service to try and repair the icemaker, then when that didn't work, sent someone to have the icemaker replaced. Then the ice level sensor was replaced during a different repair visit to see if that would work, and then the freezer drawer front and seals were replaced....all to no avail !!
Summary: I made the mistake of purchasing this refrigerator last year. It is only 14 months old and the compressor broke. I wish I had read the reviews before I purchased this product. Customer Service is non-existent. They tried to tell me I had to buy an extended warranty. DO NOT LISTEN TO THE SUPPORT AGENTS.
... there were some way to give this piece of crap zero stars
11 October 2014
Summary: If there were some way to give this piece of crap zero stars, I would have!! Most expensive refrigerator I 've ever purchased and it is the biggest piece of junk I've ever seen. As with all the others that rated this a one star I thought that it was an attractive piece and figured that it's a Kitchenaid and would be reliable (I've bought Kitchenaid products for the last 30 years) boy was wrong!
Summary: I purchased this fridge in Nov 2013. There are 3 issues that are clearly known by Kitchen aid but they choose to ignore their customers. I'm taking this to consumer protection and looking into possible small claims. The government needs to know about this. I hope everyone who has purchased this fridge and received the same treatment from kitchen aid contacts the appropriate agency.
Summary: Although the refrigerator looks beautiful, we have had nothing but problems. It started with the ice maker not working, 13 months after we bought the unit. That led to the ice maker, heating unit, seals, compressor and one of the evaporators being replaced; and guess what? Still no ice. We have had a repairman here 4 times. The refrigerator is loud and the technician is now trouble-shooting that with KitchenAid and they can't figure it out.
we still have to suffer through their painful outsourced repair program
Alexander Charles Upton "Tired", Amazon
17 September 2014
Summary: Would give zero stars if possible. We have been without a refrigerator for 19 days and have lost over $700 worth of food as we wait for Kitchenaid to figure out how to fix our KFIS29PBMS00 properly. We have the extended warranty and although we are still with in the original manufacturer warranty coverage, we still have to suffer through their painful outsourced repair program... Buyer Beware! Stay away from Kitchenaid!
Rarely am I motivated enough to leave a bad review but this refrigerator has been a clinic in ...
J. Levi, Amazon
8 September 2014
Summary: Rarely am I motivated enough to leave a bad review but this refrigerator has been a clinic in bad design and a company not standing behind their product. As you can see from all the reviews here and on the web there is a design problem with the freezer not keeping anything cold and the ice maker not making ice. Do a search on the web and you will see hundreds of the same complaints but Kitchenaid has not stepped up to fix the problem.
Kitchenaid representative could not care less about costumer service or how much money I spend on this crap. Will keep fighting
Ruben D Serracin, Amazon
6 September 2014
Summary: Junk, compressor had been replace 3 times and it never really got the freezer cold enough to keep my meats and ice cream solid. Kitchenaid representative could not care less about costumer service or how much money I spend on this crap. Will keep fighting to get it replace or give me credit. DO NOT BUY.
We have had nothing but problems with this refridgerator. ...
Clark Furlong, Amazon
1 September 2014
Summary: We have had nothing but problems with this refridgerator. From the ice maker not working and needing multiple repairs to a leak in the water line from a $2 cracked fitting that cost $100 to repair. Now the freezer drawer is not holding temp and ice is building up on the inside. Ugh!!!