Summary: This unit works great, until it doesn't. After 6 months it just died. kitchenaid customer service was horrendous. when they finally answered the phone, they kept transferring us and giving us the run around, and they magically had no record of our previous conversations or our service request. when we finally did get some service we waited 10 days betwen each repair visit...yes, there were several, and they still didn't fix the unit.
Summary: You have been fair warned. If you still buy a Kitchen aid refrigerator after reading this. Then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build.
Summary: Perpetual issues with ice build up in the roof of the refrigerator, which makes it very noisy. I've had 8 repairmen visits and 4 "fixes" that never worked. Best part is the 3rd repairman scratched my refrigerator in the process. Numerous calls to "customer service" and even a tweet to Whirlpool resulted in no action. Whirlpool refused to replace this junker until I reached out directly to the CEO. Finally, they sent a replacement refrigerator at no cost.
Run! ! Beyond Awful! The worst product we have ever owned!
Glennis E Spell, Amazon
18 January 2015
Summary: After the first one could not be fixed after three repair attempts, it was replaced after a fierce fight with kitchenaid's service dept that defies description. We seriously were told "tough, sue if you want". The Lemon Laws apply after three strikes and eventually they replaced it with lemon #2. We just lost all the food in it today because it stopped cooling. This appliance is the worst product and headache we have ever owned, bar none!
Excerpt: Everyone comments on how it takes up the same amount of space in our kitchen but has so much more space inside. We used to have a standard side by side and now with the French door unit we are so much happier. The LED lighting makes everything visible and after a shopping trip we still have room. One draw back is the door shelf space. They are shorter than our old frig so we have to put a lot of the condiments in the back of the frig vs the door.
Pros: Attractive Design, Customizable Shelving, Easy Access, Energy Efficient
Summary: We have had this refrigerator for 1 year. The repairmen have come out 3 times and the ice maker/water dispenser still is not right. Water freezes up in the top of the refrigerator; ice collects on everything in the freezer. It is also noisy. I could not recommend this product to anyone!
Summary: I don't post many reviews but took the time to post this one. This is by the far the worst peice of equipment I've ever owned. I love my kitchenaid mixer, my kitchenaid oven, microwave as well as my whirlpool washer/dryers (even though they needed a new circuit board 35 days after purchasing). But this is is evil. It is so incredibly loud I can't watch TV in the family room. In fact, I can hear the fridge upstairs.
Summary: JUNK DO NOT BUY. DON'T JUDGE A BOOK OR A MOVIE BY ITS COVER ! CONSUMER BEWARE. GO PICKET IF YOU BOUGHT THIS ITEM. THERE SHOULD BE A CLASS ACTION LAW SUIT FOR SUCH A LARGE COMPANY TAKING ADVANTAGE OF THE GENERAL PUBLIC OF HARDWORKING PEOPLE.
Excerpt: We had a side-by-side that was very inefficient in terms of space. This refrigerator is just the opposite- lots of room on top where it counts the most. Also love the bright lighting when you open the doors. Top quality to say the least.
Pros: Attractive Design, Easy Access, So much space