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This product has a FreakScore of 8.0 out of 10 based on 110 scores.
In October of 2012 we purchased a new Kitchenaid refrigerator from Famous Tate Appliances in Brandon FL. The product selection was based on what was perceived at the time to be of the highest quality available and was purchased for the sole purpose of hoping to avoid any issues with reliability and future service should it ever be required. We had always been led to believe that Kitchenaid was the premium brand of the Whirlpool manufactured line of major appliances. Sadly this has been proven not to be the case.
After owning the product for slightly longer than 6 months we began seeing issues with the freezer and ice maker. (They basically did not work). The ice maker produced no ice and the freezer could not … keep anything frozen. Appliance Service of Central Florida has been dispatched to our home dozens of times over the past two years and has been unable to repair or to convince Kitchenaid to replace the defective appliance.
Thousands of dollars worth of food has been lost in addition to extensive personal time waiting for repair technicians to make multiple trips sometimes replacing the same parts and conducting the same tasks repeatedly (not surprisingly achieving the same lack of results).
It was apparent early on in the process that a quick and permanent repair was not going to happen within the initial manufacturers warranty period which prompted us to agree to the purchase of an extended warranty. While repairmen have continued to make a constant parade through our home there has been no willingness demonstrated by Kitchenaid to do the right thing and replace what is obviously a lemon (putting it politely).
An even greater insult is that even after refusing to live up to the word of the original warranty Kitchenaid has asked if we wanted to extend the warranty even further. I know have a very large and expensive piece of stainless steel and plastic sitting in my kitchen that quite simply cannot be used for its intended purpose. The service company is unable to repair it and the manufacturer is unwilling to replace it.
Let me make my point as clear and concisely as possible so that there are no misunderstandings. From this point on I will take any and every opportunity to discourage anyone from purchasing any product manufactured by this company. I will make it my mission in life to post as many negative product and service reviews on as many on line venues that will accept them. I will NEVER tolerate another of your products in any residence that I own or business I may be associated with. I will in great detail ensure that every family member, friend and acquaintance is well aware of the horrible customer service they can expect should they make the same mistake as I.
In the back of the cold food part of the fridge ice buildup almost immediately after turning on the unit. 3 inches long X 3/4 inch high and at least 1/2 inch thick. Ice droplets on the top of the fridge from moisture condensation. Water constantly running down the icemaker on the inside of the fridge where the ice is dropped out of the top of the fridge into the bin in the door but at least no frost buildup on the inside of the ice maker unit itself (that would be an additional problem). My unit has only been in use for 9 months and there's only me so not a lot of opening up of the unit. I bought the whole line of the "Admiral" series in stainless steel and I would not purchase stainless steel or Kitchen Aid appliances again. The oven/microwave … is also not working. The dishwasher did "drop a screw" but it does work great. Nice and quiet and I have open floor plan layout. I would not recommend the unit to anyone for the 3k price! If your like me and really liked the layout, purchase the extended warranty but I heard Kitchen aid is hard to deal with pertaining to their warranties. But they are sending out FREE of charge 2 replacement pieces to fix the fridge so that is a plus but only because I knew there was a "service flash" regarding all the problems pertaining to my issue of the ice buildup (and condensation) inside the food part of the fridge.See more See less