Summary: Its great in every way except it breaks. First at 11 months and we had it repaired under warranty. The replaced the compressor. Then it broke again 7 months later. Will not buy a Kitchen Aid product again.
Summary: I don't usually ever write a review for anything, however I feel quite compelled to write a review for a similar refrigerator that I purchased 2.5 years ago. I would write the review under the actual model number I purchased, however they conveniently don't sell that model any more. They do, however, sell the parts to fix this hunk of junk......and they don't come cheap nor does the labor!!!!! So where to begin...
Typical, like Whirlpool and other American brands, JUNK
Erick Griffin, Amazon
18 June 2014
Summary: If you are looking for a box, go no further, this fits the bill, plus it has doors, 3 in fact. As a refrigerator it leaves much to be desired. It reminds me of the GM crisis right now, turn an expensive thing to build - into junk by substituting junk for the most important parts. Harvard Business School strikes again! I have the following issues with this unit: - Right door cannot be adjusted, always swings open until it hits something, even though the unit is level.
Summary: Kitchenaid should be ashamed of themselves for producing such a poor product. It looks pretty, but looks are deceiving in this case. We bought this fridge as part of a remodel 17 months ago. Got it brand new and were so excited. About 2 months later, our food started freezing in one small particular.
Summary: I've had this fridge for about 3 years. The defrost drip system is routed through the freezer and the drain freezes up often which causes water to leak out from the freezer and onto the floor. The problem is a grommet that melts shut because it is located too close to a fridge motor. This is a known issue and KitchenAid has done nothing to fix it. No product recall or replacement of parts. it is up to me to purchase replacement parts to fix this poor design.
Summary: I purchased this refrigerator (not through amazon) and had it delivered a month ago. It has not worked since. Working with Whirlpool and their local appliance repair company has been a nightmare, with "no parts in stock" waits, scheduling snafus and multiple "4 hour windows" off work to accomodate their unworking product. While the freezer works, the fridge does not cool. Also, the refrigerator doors do not close well - they "bounce" back open.
Conclusion: Since we purchased this model only two years ago, we have had to replace parts on it twice. The first time we contacted the manufacturer directly and they would not do anything about it. Furthermore, one of the problems we have with it is that is constantly leaking water. So far it has already damaged my hardwood floors and pocket book.
Cons: Noisy, leaks water constantly, freezes food in the shelving area, have to replace parts frequently they won't cover, freezer area is not large nor as easily accessible
Summary: We have had the exact same issues as Dan Knauss in the previous review. Nothing but problems and we are, currently, dreading to learn how much the peg/hinge part from the deli drawer will cost to replace now. All of our issues became noticeable after warranty. DO NOT throw your money away on this model.
Summary: Purchased this model KitchenAid KBFS20EVMS as my first KitchenAid large appliance. Bought it in August 2013. Plan was to redo the entire kitchen with KitchenAid. Honestly it runs good and I love the design. Very functional interior. BUT...Rust on the bottom of the French doors as well as on the top of the bottom freezer door WITHIN THE FIRST 2 WEEKS. First KitchenAid was quick to mention rust was not covered under warranty after the first 30 days.
Summary: We have had nothing but problems with this fridge. We have run the self-cleaning cycle three times in the 18 months we have had it and all three times the thermo fuse blew and it cost $200 to repair! Eah time I tried reducing the lenght of time of the cleaning hoping it would not blow but it still did! We have now ordered the part and will fix it ourselves when it burns out the next time we clean the oven!