get a different fridge -- maybe the service will be better. And I guess the fact that it broke ...
Caleb Pollack, Amazon
3 weeks ago
Summary: The fridge is a fridge. However, getting it repaired under warrantee was maddening. Electrolux gave us the name of a repair shop not serving our area. The next repair shop from Electrolux was incompetent, and Electrolux messed up the part order twice. Since a fridge is a fridge, get a different fridge -- maybe the service will be better. And I guess the fact that it broke within 9 months of installation isn't the greatest thing either.
Summary: We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine.
Summary: This is the worst appliance we have ever owned. From day one it was incredibly noisy with long run times and abysmal ice output even when new. Just after the warranty expired, the ice-maker starting making lound banging sounds then quit producing any ice. It makes 1,001 different sounds including clunks, bangs, buzzes and whines, to name just a few, and that's with the ice-maker turned off. It does this all day long with only short quiet periods.
Excerpt: Doors are not straight and cant be fixed per Sears, fridge scraped the floor on install and we are still waiting to resolve that. Lights fail from time to time. Water filter freezes and we have to remove to heat up to get water ?
Excerpt: We just purchased a house and were excited to have this beautiful fridge. unfortunately after a power outage we have had nothing but problems. our fridge says power fail and we are not able to use the ice maker anymore. I called the company and they were unable to help us so we called a certified repair man who charged us $80 to hit a few buttons to fix it.
Excerpt: Beautiful piece of equipment. Ball bearing equipped slides smoothly. 2 flaws in the design: Temperature uniformity is not as good as my old Sub-Zero. Variation of 8 deg F from top sheld to bottom shelf. Secondly the doors close loudly compared to a similar Whirlpool giving the impression of not as sturdy build.
Excerpt: This is a gorgous hunk of metal and overall, operates smoothly. I insisted we get a counter depth refrigerator, it had to be white, and it had to be french door in design. Electrolux could meet all of these specficatons, according to the description, so we ordered. It was made for us special and we are pretty happy with it so far.
Excerpt: I have had my ice maker on the top fixed twice since April, and sometimes it still takes pushing a couple of times to get the ice to come out on the door. When it is making the ice sometimes it makes loud clicking sounds for several seconds.