Defective product, unable to contact customer service
Luke B. Townsley, Amazon
17 August 2013
Summary: This product requires the installation of four caster wheels on the bottom. A nice feature to be sure. However, I was unable to install one of the casters due to badly misaligned holes on the freezer unit. Worse, I spent about an hour and a half attempting to contact customer service. I was able to reach the consumer division and most (with an exception) of the people I encountered there genuinely tried to help but explained they really didn't know what was going on with...
Summary: Really good freezer, but I have problems digging through it and bending over it, I prefer the uprights. Items tend to get lost underneath on the bottom too when you keep placing others on top and not rotating. But it is a very good freezer.