Poor quality machine and terrible customer service from Cuisinart
Laurel Melani Schwinn, Amazon
11 February 2014
Summary: This food processor worked well initially, but in the last 6 months it would only work sporadically. More than a month ago, the motor died completely. It is still under warranty and Cuisinart customer service confirmed that they would replace the food processor within ten-days of receiving this one back. It was shipped on January 6th in the original packing materials along with a check for return shipping.
Summary: I was so excited to get this food processor for Christmas last year. It didn't take long for things to start to go wrong. Because the seal has a rubber gasket, it would sometimes shoot food out the back even when completely closed. That progressed to me having to keep weight (like push down) on the top for it to seal and thus operate. Considering how helpful it is to have two hands when adding ingredients to a running food processor, this was the end for me.
Summary: I HATE this food processor. I've had it for a year, used it about 5 or 6 times and it has never worked consistantly. Cuisinart sent me a new work bowl, figuring that I had a faulty one, but still, it works intermittently. There are so many safety switches on this thing that a LOT can go wrong. Also, the lid gasket is very difficult to clean. Too bad they don't still offer the food processor from the '80's...that workhorse lasted 32 years with nary a problem.
Cuisinart FP-12DC Elite Collection 12 Cup Food Processor is Fabulous!
S. Pierce, Amazon
26 November 2013
Summary: This is a great machine! It shreds vegetables in a flash. I make fermented shredded vegetables and it's really helpful to have a powerful food processor that is so efficient and fast. I also make cookies and other snacks using the processor, as well as hummus and the Cuisinart does them perfectly, giving me a smooth creamy mix. My processor is used several times a week so I keep it out on the counter...it is pretty big. It's also very easy to clean.
Summary: Useful kitchen gadget that performs well on tasks. However the 2 star rating is due to the dangerous design flaw where mold grows inside the cover between the seal and the plastic. There is no way to disassemble the cover to clean this and even soaking the lid in bleach water overnight did not help. I replaced my original cover under warranty but the same problem re-occurred and have contacted customer service several times in the hope that they would redesign the lid.
Summary: Food gets trapped between the seal and the bowl, and the seal cannot be removed for cleaning. The company says to just use a spray washer to get it out, but this does not work. Mine only has squash and potatoes trapped after slicing, but if I had sliced chicken or boiled eggs, the disease hazard is obvious. Even dislodging with water only would be unsatisfactory; it needs soap.
This thing is a MONSTER. Love it!!!!!!!!!!!!!!!!!!!
4 July 2013
Summary: Bought this product because I wanted a hefty processor. Our previous unit was a wimpy $40.00 unit that was close to overheating everytime we used it. This thing is a monster. It powers through anything. You could practically use it as a wood-chipper. It's very powerful. Great purchase.