Summary: POC is being kind. I would give it negative stars if that was possible. Amazing that the tech media lets Jawbone get away with such poor quality products. I had a similar experience with their pricey BT earbud.
May have a lot of good features but it is one of the worst products on the market
21 September 2014
Summary: I have now had 4 UP bands and when it works it is good. But it doesn't always record all my steps and it I have now had to have it replaced 3 times. All of my family also had bands and theirs died within a short amount of time. Jawbone does have good customer service and will replace it after a back and forth test with them, but the replacements aren't any better.
Summary: This product needs a major overhaul in respect to durability. Both my wife and I bought the Jawbone UP about 18 months ago. I had to replaced mine three times as within a few months it stopped working. My wife's ban was replaced once and now it stopped working altogether. Just got off the phone with Jawbone support and they said their policy had changed and would not replace her band. The most they could do was offer a 25 percent discount on a new band.
Pros: Like the tracking of steps and sleeping habits
Cons: Product stops working in a few months. Mine was replaced three times in 15 months. My wife twice and now stopped working.
Summary: I take no delight in the composition of this review. I was very satisfied with the band and the app, however after having my original unit replaced by Jawbone support (fortunately before the 1 year warranty had expired) because the band “lost its clock” (ref:
Pros: Nice app interface, reasonably easy to use
Cons: Two units: original and support replacement stopped working after less than one year's use on each
Summary: After wearing this product for one month, it broke. I followed all recommendations for troubleshooting and contacted company. They hemmed and hawed and after many weeks finally declared what I had been telling them. I would not buy this product.
Summary: This company does not stand behind its products. I bought a Jawbone Up a little over a year ago and I was an enthusiastic user. Unfortunately, the Up band stopped working after about 3 months. After much back-and-forth troubleshooting, I was finally sent a replacement band, which worked fine...for about 9 months. Again, the band just stopped working.