Reviews and Problems with Western Digital My Book Essential Edition (WDH1U3200 / WDH1U5000 / WDH1U6400 / WDH1U7500 / WDH1U10000 / WDH1U15000 / WDH1U20000)
Showing 1-10 of 34
I've had 2 and both crashed!
Amazon Customer, Amazon
3 February 2012
Summary: I have had two of these so far and both of them have crashed. The first one was under warranty and the company replaced it but i lost everything because they won't pay for recovery. The replacement worked for about 2 years as well but the replacements have a shorter warranty and the 2nd one just crashed. Luckily I didn't fully trust the company after the first one and have been backing up all of my information on a second external hard drive to be extra safe.
Didn't even last long enough for me to buy a mirror disk to prevent catastrophic loss of data
P. Greasby, Amazon
6 June 2011
Summary: I bought this just under a month ago. I have completely boycotted Seagate for their dire external disk quality and switched to Western Digital. However I have lost 2 hard drives since March. The first was a 1Tb drive which admittedly was a couple years old, but I expect these things to last several years otherwise what's their purpose, other than to lull users into a false sense of security. On that occasion I lost 2 years of valuable data.
One possible simple repair for WD My Books not powering on
William S. Poucher, Amazon
3 March 2010
Summary: My out-of-warranty WD My Book Essential II USB 2.0 drive (MDL: WD5000H1U-00) stopped powering on recently, and after testing the wall wart output and trying a different USB cable & computer, I opened the enclosure and tried the bare drive in another enclosure, and it worked fine. So I started testing the I/O / power supply PCB (I am an electrical engineer). Mine says FIREFLY 1U/1B in the upper right on the component side.
Summary: I bought this drive in March of 2009 and it sat on my desk in its original packaging for 8 months. In November, I started storing photos and music on it, only using it for file storage. Yesterday, it died while I was working on an HTML file I had stored on it. I tried it with another computer, with another USB cable, and with another power adapter, all to no avail. I can hear it attempting to spin up 3 times before it gives up.
WD my fav hard drives but not this 640 GB External My Book Essential
Strawberry Letter 22, Amazon
16 December 2009
Summary: Western Digital WDH1U6400N 640GB My Book Essential External Hard Drive - the drive is loud which scares me about the hard drive failing. On the WD site, they stated you could get firmware updates, after several tries to load the updates, I wrote WD and they just sent me an email stating my drive is "too old" to utilize the updates. I bought it less than a month ago.
Summary: sure, it's easy to set up, it's small and compact, and works with time machine on your mac seamlessly...but what's the use, if this thing is not reliable? It's a very fragile machine that cannot be handled like an ipod or a laptop. It was sitting on my bookshelf vertically and just tapped on its side and all of a sudden it died on me. I think the sole purpose of a hard drive is to keep its contents safe..
Summary: I've owned five of the WD 500GB external drives and have just had the third one fail in a little over 2-years. I know of only two other people who own 1-each of these drives and both of theirs failed in under a year. My one attempt to rectify the matter with Western Digital lead to instructions to obtain a return authorization with the recommendation that I could pay a third-party to try to retrieve my lost 200GBs of data.
Summary: I already had an older 500 gb Western Digital My Book drive and it worked flawlessly. I bought this to consolidate all my iTunes media files and copied everything to it easily. Unfortunately now less than 1 week later EVERY TIME I come back to the computer I find the WD "off" and an error message telling to properly eject the device next time before disconnecting. I emailed WD customer service and have not had this resolved.
Disappointed after one year, poor customer support
K. Kojiro "KK", Amazon
11 August 2009
Summary: I am utterly disappointed with my external drive. It's just been a little over a year since purchase and it has malfunctioned. The warranty expired after a year, how convenient. We phoned technical support. We were offered to be transferred to a phone technician for a fee to help us troubleshoot the problem. After paying the $15 fee, we were in contact with a technician only for him to tell us that we need to replace our drive.
Summary: My WD MyBook 500GB lived for just over a year (just long enough for the warranty to expire) before beginning a slow decline toward total death. Luckily I had time to get my files off in time. Admittedly, my experience is with the version 1 of this drive and so you may cling to the hope that the new version 2 drives will be better, but consider this... how long is the warranty on the new version? Still one year.