Reviews and Problems with Western Digital My Book (WDBACW0010HBK / WDBACW0015HBK / WDBACW0020HBK / WDBACW0030HBK / WDBACW0040HBK)
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Terry J., Newegg
11 May 2014
Summary: Turn around for an RMA should not take a month! Once received in Brantford that should have been enough for them to dispatch my replacement. Canadian customers need to know up front that the delay will be significant. This process needs to be reviewed and improved. Forget about trying to track you RMA on WD's site. When I got the email acknowledging receipt of my HD, the website had still not been updated to reflect it. That dashboard is useless.
Pros: Lots of space, quiet, fast, power conservation
Cons: The drive went bad after approximately 90 days. The RMA process leaves a lot to be desired especially if you are in Canada. You need to ship it to Brantford, ON with signature required. It was signed for but the RMA status page says they had nor received it. I was told by WD support that the drives are shipped to somewhere in the US and that is when you get confirmation of receipt. Basically no one knew the RMA process for Canadians and it has been 4 weeks now with ou...
Summary: I have owned a number of different internal and external hard drives over the years across multiple computers, some of which I built myself. Right now I own two MyBook external hard drives- a 1TB and a 3TB- which I use to store everything except apps that need to be installed on the operating drive (C:\).
Pros: Fast, Easy to set up (plug and play USB), comes with software, LOTS of storage, long lifespan
Cons: Hard drive goes to sleep after 10 minutes of idle to extend lifespan. Waking up the hard drive takes between 15 and 20 seconds.
Excerpt: I have about 500 CD's, over 100 Cassette tapes and about 500 LP's which I am converting to digital-Wav.format. It takes a lot of storage. Have used Western Digital for about 5 years. Have tried Seagate but Western Digital has a few more features-easy password set up for example.
Summary: I have had the WD My Book Live 2TB Personal Cloud Storage NAS for over a year. After the first one had a hard drive crash, which was quickly replaced by WD, it has performed flawlessly on my network. I don't use the Cloud feature, but as a file and media server, it's hard to beat for the price. Your getting a nice enclosure and a NAS for the price on the hard drive alone.
Summary: I'd recommend this drive whether its better than the seagate equivalent, I don't know but this one doesn't have as many flashing lights which I like but some people prefer something flashy (to each their own).
Pros: the customers service from western digital was great, when my drive broke I called to get a replacement and after being on hold for five minutes the customer service representative was very helpful and after a five minute talk I was off the phone with instructions on how to send my hard drive back for exchange. I sent my drive back and within a week I had my brand new (not refurbished) drive on my doorstep. I think this kind of service should be commended, the wd rep....
Cons: It broke after a few months, but I got a replacement without issue.