Excerpt: My book decided to lock up and demand a password. WD support was worthless. Told me to buy another one. If you MUST buy this, DISABLE the password and delete all the WD garbage by reformatting toe drive to a blank drive. WD piles all sorts of junk on here. Delete it and re-format.
Summary: Hooked it up, everything went fine until day three and it's been a constant, "usb device not recognized." I'm pretty computer savvy, but after many tries, nothing. WD service had little advice to help me. I would return it but unfortunately I paid cash and can't find my receipt. I have two Seagate's and have had no problems with them. Unfortunate choice and although I keep receipts, this one isn't to be found. I can't give this any rating because it's not working.
Excerpt: This was my third WD MyBook Essential 3TB external hard drive purchased from Office Depot so obviously I like the product and service. This product is as near idiot proof to use as you can get. Remove from box. Plug power supply into electric receptacle, and round plug into round hole (there is only one) . Plug USB cable into any USB slot on computer and into remaining USB slot on hard drive (again there is only one).