Summary: These are rotten drives! They are cheap WDEARS-type Green HDDs that are prone to failure early, even worse, the SmartWave software ranges from intrusive to downright evil. There is also a chip on the USB to SATA converter that makes it impossible for one to save their data, if they choose to make it internal. There are better buys, better values, and less headaches with virtually any other product. The practices here are downright despicable and lawsuit-worthy. AVOID.
PIan "(often knows what he's talking about :-)", Amazon
18 June 2012
Summary: This drive has a type of proprietary firmware which is different from a "standard" usb storage drive. The drive actually shows up as two on a PC with their backup software and whatnot on the FIRST drive (and storage on second), and it's likely it won't work correctly on anything except personal computers. It's also quite unreliable (earliest failure of any of the dozen or so storage/backup drives I have), and it's possibly due to this WD proprietary design.
Summary: i bought this one , put all my data on it , suddenly it stopped working FOR NO REASON i got it replaced from WD , replaced my data which took me forever, and it just stopped working again for no reason
Summary: While it worked, it was a great drive, you can format it to remove the smartware, there is a built in PCP board that encrypts the data however. So if the enclosure malfunctions, you can't recover your data, even if you pull the sata hard drive out and try to put it in another enclosure or put it into your computer as an internal hard drive. After a little under two years, the USB became loose, stopped responding and broke.
Makes me feel like there is no support from the manufacturer
28 February 2012
Summary: I feel like all what the manufacturer wants from you is that you just buy their products. How about support? Drivers? It says here that it is W7 compatible! how come? W7 treat it like @#$#@ . If you go to their website, what you can find all over the place is their new line of products. Fine, BUT how about the stuff that you manufactured before?. am I going to buy from WD again? you be the judge. Is this too much to ask?
My Book Essential broke after two uses, Western Digital won't honor
7 December 2011
Summary: The USB plug in on the back of the My Book broke off after two uses. The unit was not dropped or used in an ill manner. This happened after a computer crash and I loaded ~450GB of files on it that were subsequently lost from my computer. The jack connection is soldered on and obviously was a bad connection. Well I asked Western Digital to fix it as it was a manufacturer defect. I had several months of back and forth with them. They obfuscated and confused my issue.
After having it for a little over a year, its barely working.
Amazon Customer "Helbig", Amazon
17 September 2011
Summary: I bought this from Walmart just because I needed something quick. I should have done my research. After being careful with it, having it sitting on top of the desk for a little over a year, it barely works now. You have to cycle it about 10 times to get a computer just to register the drive, and you have to wait about 5-10 minutes just to open a folder on the drive now.
Terrible quality, save your money and buy something better
23 June 2011
Summary: I have owned two of these, both of which failed after a short period of time. The issue is with the USB micro plug. It is defective from the manufacturer (though they won't provide any assistance repairing or honor the warranty). My last one broke after 3 (that's right THREE) uses. Unacceptable! I will never buy a WD product again and I highly recommend you don't either.