Reviews and Problems with Western Digital My Book Studio II (WDH2Q20000/WDH2Q40000/WDH2Q60000)
Showing 1-10 of 16
Very poor service from Western Digital, unless you contact the service manager
25 July 2013
Summary: I purchased the My Book Studio 6TB drive about 18 months ago. Last month it failed. I'm not faulting WD for that - anybody can make a product that occasionally fails. The true test of the quality of a vendor is what they do to help the customer when that happens. WD has failed that test miserably. When the drive failed, I contacted Western Digital and filled out the RMA information on their web site and was issued a RMA number.
Summary: This is a visually interesting design. It looks neat sitting on the desk. But they have not paid adequate attention to heat dissipation. The drives run much hotter than they should. This is very aggravating because the problem could have been eliminated so easily with proper design. I bought two of these, because the first one overheated and one of the drives failed.
For a PC... 2 hours of customer support to get it recognized
Amazon Customer, Amazon
5 June 2012
Summary: I bought two of these. One for my computer at home and one for my office. I tried to install the first one on my desktop home office machine. I am a fairly savvy user, as I teach applications at the collegiate level. I put in the CD, as directed, the drive was not connected. It would not install the software, it hung at "preparing". Upon reading the instructions, it stated that the drive would have to be formatted for the PC, ok..
Summary: This unit has a habit of "ejecting" itself (spontaneous device removal) even when I'm using it. I could be in middle of a data transfer and the drive disappears from the desktop and a dialog box pops up telling me that I have improperly disconnected my device. I have researched how to correct this problem and the solutions do not work for me. I purchased this drive because I had another WD drive (a 1 TB drive) and thought that WD was probably a good manufacturer.
Summary: Pros: 1. looks sharp, great price, RAID capable. 2. easy setup over Firewire 800, device powers up automatically when connected to MacBookPro over FW800. Easy to set up RAID1 using the WD Drive Manager (on the install CD), and partition the drive using Disk Utility in Mac OS 10.6.7 (Snow Leopard) Cons: 1. Since this has two drives inside, and a single eSATA port, it requires eSATA card with "Port Multiplier" (PM) capability.
Western Digital My Book Does NOT Fully Support ESATA
11 March 2011
Summary: Beware - The Western Digital My Book software fully supports the RAID configurations for USB. BUT, esata is not supported. This means that if you are using esata in a mirrored configuration and a drive was to go bad you would not be warned that the redundancy was compromised.
Summary: I like the idea of this device a lot. 4 TB on an esata or USB connection is a great idea. However, my experience was problematic. On one of my computers, the device got scrambled and it only made 2 TB available from then on for any computer. I tried all the utilities that came with it and read as much documentation and support sites as I could stand but I couldn't get it to show up as 4 TB again (I'm running on Windows 7 primarily).
Good drive, but RAID software ate data on another drive
Brian Turner "is-tech", Amazon
6 February 2010
Summary: The drive itself works fine. I have issues with the WD driver software that came bundled with the drive. The RAID setup on this drive is all software. I installed the WD driver, and then configured the drive to RAID 1. Suddenly in my finder, I had two drives labeled MyBook. One the 2Tb drive that was supposed to be wiped clean, The other was my 500Gb Maxtor drive on an External USB. WD tech support was basically useless.