Reviews and Problems with Western Digital My Passport Studio (WDMT series/ WDBALG series/ WDBK8A series/ WDBS8P series)
Showing 1-10 of 23
Passport to Hell
Eddie VanArsdall, Amazon
22 June 2013
Summary: I'm happy for all of the reviewers who have had such a positive experience using this drive. Unfortunately, I join the chorus of the four or five users who have found that this product is a waste of money and time. I bought the drive in September 2012. I never used it with Time Machine; I just used it as a second backup drive, regularly copying my main work files and others that I wanted to archive from the iMac's internal hard drive. The drive worked OK for a while.
Summary: This is pure junk, don't waste your money. I had this for a total of 6 months and it worked until yesterday. Now I can't access my files because the data structure is corrupt and unreadable. Online help told me to format the disc to fix the error. I did this and one day later, it happened again. Do not use as a backup. This is less reliable than a flash drive. DON'T WASTE YOUR MONEY!
Summary: I chose this rating because I can't get the product to backup my Mac OS hard drive. After 12 hours at 90% on diagnostic testing nothing happened and I have tried to find how to set it to backup applications and documents, but nothing has happened so I have reverted to using my old Time Machine.
Summary: Don't waste your money. Quit working a few months in, Time Machine stopped backing up to it, reformatted it, but could never get it right. Technical service at WD refused to help, Apple wanted more $ to help.
Summary: One has to wonder about the quality control at Western Digital. I purchased a brand new My Passport Studio 1 Tb. and hooked it up to my brand new MacBook Pro with Lion system software. Installed the WD Drive Utilities and the WD Security add ons that came loaded on the drive. The drive utilities do not appear to have the capability to repair, only to test for pass or failure.
Summary: I bought this drive earlier this year and I was excited about the small desktop footprint, the capacity and the design. It worked pretty well for a while - I was using it as my primary external via firewire 800, daisy-chained to another external laCie drive which I use as my time machine backup for my mac.
Summary: I just had my Passport Studio fail me tonight, and after months of underwhelming performance, I'm not surprised. I thought the LCD screen was a good idea but the novelty wears off quickly. The SmartWare CONSTANTLY tells me there's a software/firmware update for my Passport, but when I download the update, the installer can't find a drive anywhere on my system. Skip this piece of junk. EDIT: Also, Western Digital's service and support is nonexistant. Good luck with that.
Summary: After 2 years, the product froze when connected to my MacBook. I tried to plug into my PC, but machine would not read either. Compared to the ClickFree drive I also use which is so simple to engage back up, this one never worked as well. Buy the ClickFree instead, you won't be sorry. What good is a back up drive that dies before your hard drive does.
Summary: Bought for bulk storage only. Seemed to work fine then all hell broke loose. Has a problem with file management and it mangled files. Wont mount. Disk utilities cant repair it. I lost lots of work. Will NOT be buying anything from this company again.
Andrew Polaine "interaction and service desig..., Amazon
17 August 2011
Summary: I've had one of these drives for about 18 months and bought it for a back-up drive for my Macbook Pro - it recently flaked out. The USB and FireWire interfaces that WD use seem to be particularly prone to fail on the Mac and reading the forums of the back-up utility, SuperDuper, the FireWire fails often, which isn't good if you need to boot from it.