Reviews and Problems with Western Digital My Passport for Mac USB 2.0 (WDBL1D5000ABK / WDBBXV7500ABK / WDBBXV0010BBK)
Showing 1-10 of 91
horrible customer service and useless warranty
Tony Perez, Amazon
27 January 2015
Summary: This hard drive failed and I lost all my photos back up on it. Lasted about two years in total, didn't use it many times just an occasional back up. WD gave me a one month warranty for it (thanks a lot!) and then couldn't offer any help when it broke. They referred me to a Data Recover service called OnTrack, which gave me a quote of $7000! Customer service disaster, will be creative in my own attempts to recover the data.
Summary: This is my second WD passport for Mac. It performs excellently just like the first one, which I still have. It is formatted for the the Mac so all you have to do is plug it into your computer, and back up your data. It does not come with a case, but there are many inexpensive ones on the market. I highly recommend this product, as a easy to use external hard drive.
Summary: This compact, handy-dandy hard drive is perfect with Time Machine. It costs a lot less than other external hard drives that I've had and works seamlessly. I actually bought a second one because it worked so well. I want a backup for my backup.
Summary: The drive has failed...after about 18 months of use. I highly recommend to not trust this HD... do not trust Western Digital. Awful experience. Terrible tech. support. Quite pathetic. SHAME ON YOU, WESTERN DIGITAL. I WENT THROUGH HELL BECAUSE OF YOU / THIS COMPANY.
Mark Wothe "that deaf, dumb and blind kid sure plays a mean asteroids", Amazon
2 February 2014
Summary: I use this for Time Machine backup for my 2011 macbook. Setup was quick and very easy without needing to use any of the WD software or formatting. Had to employ once when hard drive puked--everything was restored to the previous day as if nothing happened. A lifesaver! I use a 2T version for my iMac and it works just as well. Very nice not to have to reinstall everything after the inevitable disc failure.