Summary: The software they had given for backing up files was taking all of RAM memory even the drive is not connected. While taking backup, it was too slow and took hell a lot time. And atleast using it as any other USB drive was ok for few days and after that even that has become slow. To view the folder content, I have to click and wait for 2-5 min. And these days, copying in and out this drive has become a full day work.
Summary: Up until now, I've liked Western Digital products. But after this, I'm not going to buy any more--Seagate or another company will be getting my business. I bought the Essential SE 750GB, expecting to have well over 700GB of space. I have LESS than 700GB thanks to the hidden partition with WD's "Smartware" (that is A LOT of lost space). And WD leaves users with absolutely no way to get rid of that partition and recover the space.
Summary: TOTAL JOKE! Never WD again! And by joke I don't mean a funny joke. I mean the joke that everyone falls asleep to. Then they wake up and the joke is still going on, and now they're mad because this whole time they thought the joke was a dream. But no, the joke continues, it's real, people; this drive is terrible. The joke doesn't stop. Smartware does not stop. Drive failed after 3 months of use.
warranty not honored and won't work with vista despite saying it will
Marykathryn Clay, Amazon
7 August 2010
Summary: This worked when I first plugged it in after trying several USB ports, then never worked again. The drive doesn't even show up under windows explorer. I tried to find a driver online, but there wasn't one. Tech support blamed me (I am also tech support) and customer support refused to honor the warranty and wanted to send me a refurbished or recertified unit instead of just taking back the product that wouldn't work on my operating system.
Be wary of disabling the WD Dumbware in Control Panel/System/Device Manager
9 July 2010
Summary: My gripes: I have 2 Dell (one brand new) laptops, and neither give enough power in the USB ports for the 750 GB My Passport. Nor can I use my double USB cable from an old Seagate because the mini USB jack is different. Whenever I plug My Passport into my USB, it freezes my computer. I waited a full 60 minutes in one instance until I finally gave up and powered down my computer in order to detach My Passport.
The plug has me bringing it back before I even use it
5 July 2010
Summary: The plug!....yet another obscure USB type cable that I would rather not have. I am so tired of all these different types of USB cable connectors it drives me crazy. My printer, phone, Maxtor USB HD, and now my WD D, all are USB with a different cable that I can't share. Wonderful. BUT! here is the kicker- When I plugged it in, it didn't feel like it was in! I couldn't tell! so i touched it, and it fell out.
Summary: Good things don't always come in smart-looking, stylish packages. Outwardly, the drive looks well crafted. Graphically, the software appears easy to use and snazzy. But then you actually get to using the device, and the software, and you realize you've made a mistake in purchasing this drive. In short: my drive failed after 7 days of use. Days, not months or years. It was not dropped or banged. It just failed.
Ivan Storck "Founder, Sustainable Websites", Amazon
25 February 2010
Summary: This is the most unreliable external HD i have ever had the misfortune to purchase. The cable is easily dislodged by breathing on it, looking at it funny, or just about anything. Half the time I plug it in, it doesn't mount (show up on my computer). So, it's useless as a backup drive. Even if the cable does work, the hard drive comes with bloatware that is required to see the drive. Overall a F'ing useless piece of crap.
Summary: This is my THIRD straight WD Passport LEMON. Within the last 6 months or so, I bought first one WD 500 GB drive, which failed, and then another, which failed. Both of them had connection problems, which led to data corruption. And both of them failed completely within weeks. I didn't buy them from Amazon, but from a local big box. The first time, I replaced the bad one with the same model, figuring it was a fluke.