Reviews and Problems with Western Digital My Book Thunderbolt Duo (WDBUPB0040JSL / WDBUPB0060JSL / WDBUSK0040JSL / WDBUSK0060JSL / WDBUSK0080JSL)
Showing 1-10 of 15
A Problem From Day One
19 January 2015
Summary: The internal drive of the My Book was defective and was unable to download it's own software to my computer and causing a problem with the computer sleep/wake mode not allowing the monitor to come on when the computer was turned on. It inactivated the mouse and the keyboard as well. I Called WD customer service and received no solution. The person I spoke to wasn't aware of the software update.
Summary: Currently giving this 1 star because this hard drive crashed after exactly 3 months. I have it set up to mirror itself so I am hoping I can still extract my extremely important media from it and save it. If so I will up my stars otherwise it is complete garbage, and completely defeats its purpose. Will update the post with how helpful WD customer service is and such.
Summary: Got one. it didn't work. Sent it back. Got another. It didn't work either. I guess you have to work some kind of magic.I wanted a good high capacity back up that i could plug in and use. This is not it. I wish I could rate it lower than one.
Summary: The 1 star only applies to the fact that it did not meet my needs and I did not feel informed. I like Western Digital. I thought I had researched this product and understood the compatibility. The Apple genius' even agreed... Thunderbolt is not recognized by a non-thunderbolt machine. Your old trusted MacPro (without thunderbolt and running Mountain Lion or the 10.6 listed as compatible on the drive's box) will not recognize thunderbolt.
Summary: Didnt work the day i got it, called up, complained had to talk to about 5 different people, eventually managed to get details of where to return it to, had to pay $50 for shipping, then received the exact item the same as before with the same problem as when i first got it. Now stuck with it sitting on my shelf with no use, 700 bucks down the drain.
Don't let WD fleece you, their own G-RAID 8TB Thunderbolt is a better drive at the same price!!!
14 March 2013
Summary: You can currently get the G-RAID 8TB Thunderbolt w/7200rpm drives for $1 less, $789.99. The G-RAID is the high performance line. The WD My Book Thunderbolt uses (2) Hitachi 4TB 5400rpm drives. The G-Tech 8TB Thunderbolt RAID uses (2) Hitachi 4TB 7200rpm drives. Why anyone would willingly pay more for less is beyond be.
Summary: Drive seemed to work over USB. ESATA was dead. I called WD and they offered to replace the drive but I did not want the hassle if they are shipping defective enclosures. I returned it to Amazon for a refund and will look elsewhere.
Summary: In the first week after buying when used in mirrored mode with a new Mac Book Pro (Retina) it had 2 rebuilds. Each took 18 hours for a 500GB data set. I just got a full replacement. Copied the data over it took only 2 hours (great speed of TB cable). 1 day later degradation and rebuild again!!! This is crazy. Any ideas out there. I will be calling WD again. The first time they suggested just replacing with Amazon ...