Summary: This is the first Western Digital product I've bought in probably 15 years because of poor customer service and premature failures. They seem to have the customer service part better (I spent two hours on the phone with their support people last night, and finally they tried to pawn me off on their drive recovery affiliates instead of shipping me a new enclosure.... is there some kickback going on here?
Summary: I used this as an external drive for my iTunes library and it was a nightmare. It would constantly disconnect and cause iTunes to go back to the default directory. Also it made updates and syncing nearly impossible(they would take ages). I will stick with a wired drive and let my Mac control the wireless sharing. It does a much better job.
I have owned this for a little over a year and about to get rid of it.
Jorge Linares, Amazon
10 April 2014
Summary: The concept is great and setup is simple however, the speed is horrible and 3 times I have had to do a complete back up of 500 GB, which takes FOREVER. I have restored to factory settings this last time and now it will probably take me week to back up everything again with speeds i am getting. I will am now doing research to purchase another FireWire800 external, which i now will be fast.
Summary: I thought I buy a product which gives me a personal cloud and has data protection in case the drives fails. Here my comments: 1. Cloud? Can you remember when you dialed into the net with a 14k modem? That's how fast "the cloud" works. In my Apple wifi home network. 2. Data backup? Drive failed (the unit not the HDD's) under warranty. WD sent me a replacement. So my simple mind told me: take the old HDD's out and insert into new unit and you are ready to go.
Summary: It took 2 days to format the drive to raid 1 (mirror), it averages a copy / move speed of 6 MB /sec which translates to anything over 200 GB of data can take nearly an entire day to move. USB attached disk operates more efficiently at a fraction of the cost. And yes, I have a GB enabled router with GB links and I have disabled all file protection / AV and Firewall rules to allow for the most efficient network transfer as possible.
Summary: I set the drive up, all went well initially, and then the drive starting to heat up. I purchased a computer fan and put it under the fan, and it cooled it off. Since then the drive goes to sleep after a few minutes of activity and I have to unplug the power to wake it up. The configuration does not allow straight windows mount, instead you have to mount a public share that is not removable. Not the best experience for my money.
Summary: The first one said it needed new firmware during setup. Tried to install the firmware and the unit locked up, Western Digital tech support could do nothing. Sent the unit back to Amazon and they replaced it by two day shipping. The exact same thing happened to the second unit; once again WD support couldn’t help. The only good to come out of this is Amazons return service and WD tech support, they really tried hard to get to the bottom of the problem.
Summary: Only giving this 1 star because I cannot give it zero. The WD Duo arrived yesterday. I unboxed it, connected to my network, and ran the WD setup software. The software indicated that there was new firmware available and started the firmware update. The update was stuck at 10% complete (for several hours). (Issue #1). Restarted the software and the process went through the same steps - including reappearance of issue #1.