Reviews and Problems with Western Digital My Book Elite (WDBAAH6400ECH / WDBAAH0010HCH / WDBAAH0015HCH / WDBAAH0020HCH)
Showing 1-8 of 8
Hardware Data Encryption and a Broken USB port
22 November 2011
Summary: I used this hard drive for six months and the USB port broke internally. It didn't fall, it didn't get any rough treatment, it just sat on my desk for six months. I unplugged it at the end of the day after a backup and "snap". The USB port had broken inside of the enclosure. I tried to send it to WD to get it fixed, and I was offered a replacement w/ none of my data. Long story short, I have now lost over 10 years of designs, photos & video projects.
Drive does what it is supposed to but quality is very poor
Daniel Flick, Amazon
15 September 2011
Summary: I bought 2 at the same time for backups. They work fine for the Windows server backups but after 8 months, both are running way over temp. I RMAd the first one and the replacement started to run over temp in under 2 months. The Second RMA has also crept up steadily by 2 degrees/week for the last month and will have to be RMA'd again.
Pros: Low price for size. Cons: Pain in the butt, software = horrible
Aaron M. "Mobile DJ, Pawnbroker, Art Lover", Amazon
14 March 2011
Summary: So...it's supposed to come formatted for PC or Mac, which I would think would mean I can plug it in to either of those computers and it would show up as a disk drive so I could start dragging files to copy to it. Nope. This is 100% not the case... Instead, it shows up as a "virtual CD drive" and requires you to install their shabby software and use their ridgid automatic backup system.
Summary: When I first set this drive up, I thought the other negative commenters were over-reacting. Sure the built in software isn't the most intuitive, but it didn't really get in my way and took up very little space. I partitioned the drive into two sections: one for backups and one for media files (film/music/tv). The drive is connected to my HTPC (older Mac laptop) in my media center.
Summary: I initially purchased this hard drive to backup my pc data and provide extra storage since the hard drive on my laptop was running low. When I picked it up at costco for $95. I figured it was good deal. I also assumed it was a very fast hard drive. Later after purchasing it and trying it out for a few weeks. I started to question the speed. Was it 5200 rpm or 7200 rpm? I started searching online. Finding many reviews stating that it was in fact 5400 rpm and not 7200 rpm.
Summary: I original really loved the WD desk top back up. Now I wish I would have spent less money and bought a different brand, or 2 portable backups. Exactly 1 month after the warranty expired, this back up died. No weird sounds, no issues with previous backups - basically no warning that something was wrong. Found out when I decided it was time to do another full back up and it did not work. Had plenty of space, checked all my connections - nothing. My lesson?
Summary: I've had this disk only for a few days, but I am considering returning it. The disk itself is fine, but the backup software is as brain dead as anything I've seen. WD appears to have put a lot of effort into a flashy interface without any consideration of usefulness. The backup software has a preconfigured list of file types that it will back up and a preconfigured list of directory hierarchies that it will not back up.
Summary: I purchased this product based upon advice from multiple "amateur techies" and they recommended this product due to it's features and capabilities. They also said it was a reliable brand. NOT. The first time I had to return this product I found a quality defect that would not allow me to plug the computer or the power cords in ... the slots were so misaligned with the case that it was useless. I returned that one and received the replacement.