Hardware with 50% failure rate and poor RMA support
P Cooper "pvcooper", Amazon
9 May 2014
Summary: I purchased four of these units and two of the four failed within 3 months. My technician diagnosed that the failure to boot was not a drive problem. He cannibalized the drive to be used elsewhere. I should have done the same but I thought I would return one of the failed drives. Buffalo unlike most other reputable hardware co's made me send the drive by USPS with a label that was merely my name and the RMA number.
Summary: This drive failed to mount after two months of light use. That's unacceptable, but not the big problem. The big problem is Buffalo's support. The same day the drive failed, I filed a tech support request via Buffalo's web site. I got an automated reply saying I would be contacted soon. Three weeks later after no response, I tried to file an escalation via Buffalo's web site, but it required I enter an existing ticket number. So I called.
Summary: I bought it, put aside until I needed it for a project, and then it just wouldn't work. Web searches make me think it could be the power supply, but I haven't gotten far enough to figure out how to fix that or replace. I guess I'm glad I hadn't put all my valuable information on it already and then NEEDED it. As it is, I'm just out the cost of the drive. Bummer.
Summary: This drive is very fast, but the controller failed within a month of purchase. Buffalo will replace the drive for free, but forces you to pay shipping on the replacement. Drive seems flaky and customer support not so good....
Summary: I plugged this harddrive in 3 times before it stopped working. I'd be happy to exchange or return this harddrive but unfortunately their return policy is inconveniently short. After the one month time period, I had only plugged the drive in twice. There is no way to know if it was just this harddrive that was faulty or if this problem occurs often. Because of this I can't recommend the drive or the seller.
Excerpt: Unfortunately, I can not recommend this product. After 1 month of use, the unit/drive has failed. Luckily, I never trust my data in one spot and have backups of all my files, in this case video. I don't know if this is a drive failure or the Buffalo enclosure itself but obviously, failure after one month is unacceptable. Reading the other reviews, it seems this drive is either hit or miss so if you buy this device you're gambling with your data.