Summary: Do NOT buy this product!! It breaks and Phillips keeps telling me that I will get a replacement in 7 to 14 days every time I call. They LIE!! Do NOT believe them. In 6 months mine has broken 2 times. They tell me they are sending me a new unit. The next time I call when it doesn’t come, they tell me it is on back order. Then the whole cycle starts over! Do NOT believe a word these people tell you! It is a good product as long as it is WORKING, if it works!
Cons: Trying to get the company to stand behind their product.
Summary: I have owned several electric toothbrushes during the past 10 years, but this model toothbrush is an absolute failure. Don't get me wrong, it works great while it works. I had always trusted Oral B, but was finally talked into buying a Sonicare last year. The first 6 months I absolutely loved it. But after that, the toothbrush broke. I called the company and they replaced it within 10 days, but also told me that my replacement would not have a warranty with it.
Pros: when it works its awsomee
Cons: the price; the durability; the extremely short lifespan;
Summary: These are great when they work but i have had three now and all have stopped working between 6-12 months, even the replacement i had from Philips did the same. Too expensive to mess about with if they are all going to stop working, went back to my former cheaper electric brush.
This £100 brush should have lasted more than 3½ years
A. Argent, Amazon
25 May 2013
Summary: Bought for £100 in Dec 2009, RRP now approaching £200, it worked well but now frequently switches itself on, and therefore has to be wrapped in a thick blanket out of earshot at night to avoid being woken up. Gives off a noisy morse code beep beep beeeeep when on charge. So, at over £25 per year, we regret buying this product. A repair would probably cost almost the price of a replacement. May 2013. July 2013: It has now died.
Summary: I wouldn't recommend this item other than it's usefulness as a sanitiser. After exactly 13 months of use, the spindle snapped inside the unit, rendering the brush useless. It was out of warranty so there was nothing I could do to get it replaced. Because I had loads of spare brush heads and because I was sick of seeing the sanitiser and charger sitting unused on my bathroom shelf, I eventually bought a stand alone toothbrush of the same type which I use with the...
Good performance but disappointing quality at high cost
Brian Goldie "Mad Dexter", Amazon
7 April 2010
Summary: I have had sonicare for many years. FlexCare is the nicest design in terms of ergonomics, and the heads are not too expensive to replace. However, I am bitterly disappointed with the quality of construction and design. it leaves a lot to be desired considering the retail price that most users will pay is at least £60 to £90. You just have to search the internet to find many disappointed customers.
Summary: Our third replacement has broken. The motor just stops driving the head each time though it can be heard whirring. This is not worth the agro of needing to keep on getting it exchanged The first one only lasted 3 months, the second lasted just under a year the third did best at just over a year......
Summary: Toothbruxh head fell off numerous times, while trying to brush teeth(really irritating). Great at first, but after 2 weeks kept falling off. Not worth the hassle. Got a very good service of Amazon though. Getting a refund.
Summary: We had two of these, and for the first year they were excellent toothbrushes, very powerful and teeth really were whiter. However, first sonicare packed up after 14 months and the second after 20 months. Both were repaired under warranty. The fault was, as seems common on these reviews, the brush starts to vibrate harshly, and as the days go on it loses power until it just buzzes with very little brush head action.