Reader and customer service do not live up to Sony name
Demetria Kunkel, Amazon
5 January 2011
Summary: I'm posting this to every review site that I know of with the hopes that everyone realizes what they may be getting if they chose to buy ANY Sony Reader. All Sony readers are serviced fom the same place and the service provided, while friendly and helpful in appearance, is all smoke and mirrors filled with false promises and flat out lies. You will find similar experiences related on multiple web sites and forums.
Summary: My ereader broke. I returned it for a refurbished model, which also did not work (specifically, the unit wouldn't charge properly). The fact that both units malfunctioned is bad enough, indicating book workmanship, but it devolved from bad to worse when I tried to return both units. I had receipts, warranty information, everything, but it took three separate 45-minute calls to get this simple issue resolved.