Summary: This reader was used when I bought it and never worked correctly. It was incredibly slow in downloading books, and the whole interface was clunky and ill-designed. I should have sent it back, but I just chalked it up to lessons learned, and then bought, first, a Nook, and then, an IPad, both of which work infinitely better than this unit does.
Summary: These people do not care anything about the client, I wrote for 1 week telling them that the product was defective and needed his help and I did not receive any response on this. About the product. The screen freezes and you just can not do anything, not reset, it does not turn off or on, does nothing. Now proceed to return the product. Be careful what you buy.
Terrible UI has completely ruined a rather good piece of hardware!
Chang "Chang", Amazon
15 December 2010
Summary: I received this reader for two days now, and I decided to return it. The reason I selected this reader, instead of the Kindle, was mainly due to the proprietary nature of the latter. This is my first ever E-reader experience; and as the title suggested, it's a huge disappointment. In addition to the "top 10" list by Mike ("Horrible usability, December 13, 2009"), which I fully agree with my own hands-on experience, I would like to add a few more. 1.
I can't get one that works and Sony doesn't seem to care
Jean Larsen, Amazon
14 July 2010
Summary: I used one of the original Sony Reader's for a year or two and then decided to treat myself to an upgrade to the Touch Edition (PRS-600). I love the concept of the reader, but I have had very bad luck with getting a PRS-600 reader that will work. I purchased the Touch in late December 2009. It is now July 2010 and I have my third replacement. The new ones didn't work right, and now I am getting refurbished readers which is just getting someone else's problems.
Summary: Sony e-book reader PRS600 simply doesn't display readable PDF files. I would have given it minus 5 stars for readability if I could. The product description on Amazon's website states "By supporting both industry standard formats, ePub and PDF..." creating an impression that one will be able to read PDFs. Maybe they mean something else by 'support'. Well you can't in most cases even when you officially download files, no piracy involved.
Summary: What a miserable experience - especially from Sony. This reader was purchased as a Christmas gift from a "Sony" store in the USA. I was assured by the sales manager that it would be compatible with international voltage (it was) and the warranty would also be covered internationally (it wasn't). I gave it to my wife on Christmas day and it failed 1 day later with a message that its memory was being formatted and locked up.
Summary: I've owned this reader for around 3 months and while it works, I am very, very bothered with its usability, which is atrocious. I have read numerous professional reviews and everyone focuses on how well you can read the screen. Important to be sure, but since there are several alternatives the usability is equally important. Since its not a book, you have to constantly deal with the following usability issues: First, it has a built-in dictionary. That's awesome.
Summary: The bottom line is that this is a great piece of hardware that is crippled by poor software and a limited selection of retail books. The core purpose of the reader is hindered by not being able to effectively and reliably transfer purchased books. I have been following e-reader devices for over two years. Always waiting for the "next" device to come out, my wife rallied my family to go in together and surprise me with this reader for my birthday.
Summary: I bought one of these to last me 7 months in Malawi. After about 2 months of use, I switched it on one morning to find that the screen had gone faulty overnight. The e-reader had been switched off when I finished with it the day before, left untouched overnight, and when I turned it on in the morning, all I got was an incomprehensible mess and jumble of words and images. Tried draining and charging the battery, resetting the device etc, but nothing worked.
Summary: I bought my Sony Reader in May 2010 because I didn't want to be tied to Amazon through Kindle and I had a high opinion of Sony's quality. It lasted 19 months before giving up the ghost. I returned it to Sony to see what was wrong, paying £28.08 for the service. They sent me back an estimate for £162.96 to repair it, without even telling me what was wrong with it (just pay da money, stoopid!). When I phoned, they said the motherboard had failed.