Summary: I purchased a PRS-350 some 2 years ago. After 6 months I broke the screen and the repair cost was more than a new reader so I replaced it. 2 months ago I found that Sony have changed the format new books are downloaded in and I cannot access them on my e reader. Despite repeated promises by Sony to resolve this problem that have not come back to me so I will have to scrap my reader. Awful company and awful product.
Summary: Sony have a very poor attitude to repairs even when they develop a long-standing software problem. Their only response has been to demand £147 for repair. I have, instead, saved almost £80 and bought a brand new kindle. Learn from my mistake.
Summary: I've had one of these for 3/4 years as a Christmas present. For a start I had problems in downloading all the stuff that was needed and once it went off the English settings onto a foreign one, I couldn't get it back again. We took it back to the Sony shop, the salesman didn't care two hoots and rattled off what I had to do. By the time I got home I'd forgotten what he said anyway, as it was too much to try to remember.
Summary: The Sony PRS-350 is a great ereader that fits in the pocket easily and is a pleasure to read from. Unfortunately, like all Sony ereaders, it suffers from one fatal flaw - it is exceptionally difficult to charge. To successfully charge a sony ereader you need at least 3 micro usb cables, two or more comuters each with several usb ports.
Summary: I can't fault the PRS-350 for how nice it is to use. It really was a joy up until the point the screen stopped working. Situation: Read in the evening before bed, picked it up in the morning and the screen has an appearance that its been smashed and is un-usable. I know for a fact it wasn't touched or dropped as it was on my bedside table. Because of its appearance the seller or Sony won't honour the warranty.