Summary: I owned this for a little over a year and it promptly froze up on me while loading a new book. I barely used this device and it is still in MINT condition. I contacted Kobo and they will do NOTHING for me. This is one of the only pieces of serious electronic equipment I've ever bought that has just froze up and be a total loss. Do NOT buy this or ANY Kobo products, they do not stand behind them. JUNK!
Summary: This item may work for a little while but eventually it will either freeze up or the cheap batteries they use will stop taking a charge. Kobo customer service is abysmal and sends out only standard canned responses. Here's the playbook: you have to go through 2 layers of the same emails about resetting, then they ask for pictures, then they claim from the pictures that you dropped the item even if your pics show a mint condition item, then they will tell you to bugger...
Summary: I purchased the much vaunted Kobo Vox last year. I use the device during the summer when I bring it on vacation. The first summer it worked but the performance was poor. I again fired up the Vox this week, July 1st for my second vacation with the Vox. I was unable to download anything. I took it to Indigo, and they suggested that an update was needed. The update could not be uploaded.
Summary: Salaam Aleikum, Long live the Iranian Islamic Empire (IIA) and Iranian Republic! Baai'st ta veen, has lai 'aideen. Duraan filor ak meh dur, ebil ar, mufar een. Dava la ringg deraa, haasla eing taraa. Haastavariohn haalaaveen!!! The main problem with this e-reader is that is seems to be very poorly constructed. Even a drop from a height of 1 centimeter would seem to be dangerous and might break it. The touch-screen is okay.
Summary: Customer service is abysmal Updates are not automatic or even advised, when Kobo release an update the first you know about it is any new books you purchase don't work. Customer service feed you incorrect information to try to fix the problem, don't reply to your emails for days and expect you to down load upgrade files extract and in zip them and insert them into the Kobo file. Not easy for my 86 year old mother who I purchased the kobo for her birthday.
Summary: after 2 months, the screen would not turn on properly, it showed black lines - called customer service, they asked me to send a picture which I did. Their response was "you must have dropped it, so it's not covered under warranty". The kobo was never dropped and they did not even want it returned to look at it, they made their decision based on the picture I sent and nothing else, they refused to give a return authorization and would not let me speak to a supervisor.
Summary: Kobo e-reader broke down after 4 months. I sent it back to Kobo. They said they would send me a replacement. However no replacement was sent and it has now been 4 months since I sent my Kobo away. Kobo customer service only replies by saying they are escalating my case to tier 2, but nothing happens. For this reason alone I would not buy another Kobo.
Summary: I have been reading ebooks on my iPad for some time, and have used the Kobo, Kindle and iBooks software on it. I decided I needed an e-ink type reader as the iPad is difficult to read outdoors in the garden, or on a beach on holiday. My wife has a Kindle reader, but I decided to buy the Kobo as it is half the price. Well, you get what you pay for as they say! For starters, the design is not great for a left hander. Come on Kobo, don't ignore 20% of the worlds population!