Summary: I had to return it as it would not connect to wifi, but liked it enough to order a touch Kobo ereader from Kobo store, my only regret is that I was trying to get a bargin at $35.99 when I should have purchased the "touch" at 79.99. The positive aspect of this adventure was that the return was handed very professionally with no problems.
Summary: Customer service is abysmal Updates are not automatic or even advised, when Kobo release an update the first you know about it is any new books you purchase don't work. Customer service feed you incorrect information to try to fix the problem, don't reply to your emails for days and expect you to down load upgrade files extract and in zip them and insert them into the Kobo file. Not easy for my 86 year old mother who I purchased the kobo for her birthday.
Summary: I have wasted several hours trying to get the product to work, it has been unable to log into Wi-fi at several locations, unit freezes repeatedly, instructions are not very clear, company website is unintelligible and difficult to maneuver. Have never been able to find out where the 100 free books are that are promised with the purchase. Unable to download any books unable to log onto store. Tech Support is non existent.
Summary: Although the KOBO works adequatly, the service is non existant. I have service questions that have not been answered in two weeks. Now that I have experenced the KOBO, I would suggest buying a Kindal or Sony who have a more reliable company backing them up.
Summary: I bought my Kobo Wi-Fi when Border's was going out of business and have nothing but problems with it. I read 2 books and the screen froze up. They sent me a replacement and a call tag to retrieve the broken unit, which was lovely but the replacement unit wouldn't recharge and once again, I ended up with a frozen screen.
Summary: Ok, so I got a kobo ereader (in light purple - very pretty!) as a gift for Christmas 2010. Even though I wanted a kindle, I decided to have a positive outlook for the kobo. Well....the ereader itself is not user friendly. It does not bookmark the last page I was on. I couldn't jump to different chapters, instead I had to clicked through several pages just to get where I wanted to be. I dislike the kobo's navigation and the manual was useless. Kobo software: Not good....
Summary: I've owned the 1st & 3rd generation Kindles, the Kobo, and the Nook Touch (briefly; I returned it). The thing I didn't like about the first generation Kindle was that it was difficult to read it while holding it with one hand. A Borders near my house was going out of business and they had the Kobo on sale for $90...I liked the ergonomics so I bought it - no returns though.
Summary: I am very uspet about Kobos lack of support. Kobo advertised a great Dictionary that is embedded with the Kobo E reader. It was also advertised that the Kobo ereader works with open format .epub files. Kobo e reader does not support .epub to work with the embeddd dictionary and there is no way to use epubs with the dictionary unless they are from Kobo directly. Also supervisor Chris Id 20908 has no help and no one else at Kobo can help.
E. M. Brazell "...if reading was a religion....., Amazon
5 August 2011
Summary: I purchase a KOBO Wireless after Christmas as a present to myself. To be honest the Kobo does function pretty well for the most part. My problem with it which is why it only got one star is that the Kobo is only compatible with 4 brands of SDHC cards even though the Kobo is advertised as being compatible with all SDHC cards up to 32GB. I put in a ticket on the first day I brought my Kobo and the 16GB SDHC to hold my extensive library of ebooks.