Summary: I was double-charged for a book I never downloaded (the bookstore web page crashed, never got a confirmation about the purchase). Then I was triple-charged for a book I did buy and download. Months have passed without any resolution, despite occasional emails from them about how they're working on it (the last one, two weeks ago, said "You will receive a refund within the next days").
Summary: The Kobo Touch runs far better than its button WIFI predecessor, but - unfortunately - it is just as inclined to screen failure. I originally bought a WiFi Kobo for DH at a Borders with extra warranty, and it died in less than 4 months of gentle usage. Screen developed these funny bars etc. I didn't pursue it immediately because I thought the chain closing meant I was out of luck but folks online told me otherwise.
Summary: This is the 4th e-book reader I've had in the last 10 years. In all these years there have been very few improvements because manufacturers want to sell e-books, not e-readers. E-books are expensive and produced mechanically. They show inferior quality and are riddled with typos and other irksome imperfections. Publishers don't want to pay professional proofreaders to check the quality of their e-books.
Summary: This ereader was good at first but it has been getting worse and worse. Today it keeps shutting off and telling me that it needs a charge when it does not. Makes attempting to read a book for class very frustrating. I haven't dropped it, it just sits on my desk so that is not the issue. Maybe I got a defective one but I've just been having more and more problems with it.
Customer support is the worst, but not the only, drawback of this product
Jeff Easter, Amazon
19 October 2011
Summary: I won one of these from a local news station, so my expectations were pretty low. Turns out I overestimated it still. Out of the box, it would not turn on, charge, or respond to any troubleshooting whatsoever. I called customer support, and after convincing them I was neither blind nor stupid, they agreed it did not work, and told me they would send my ticket to 2nd level support, who would issue an RMA and ship a new one out ASAP.
Summary: i loved this when i first got it, until i wanted to read in bed, no light working, and after a few days the screen kept going all jumpy and freezing. was told by kobo there was a built in lite on it and to recharge and reset it. still no good.
Summary: I've read only 2 books so far and the screen has frozen a few times requiring me to shut down and restart. One out 4 page turns require a double or triple touch. I had to do a paper clip restart after trying to play sudoku.