Summary: neither of the cords were included (as stated),cost me double to buy them,blogs revealed some nasty idiocincracies of the "Vox E reader",which I now know this is,it's at the local radio shack,hopefully they can reset it which I was unable to do. yikes what a cluster.
Summary: DO NOT BUY ANY KOBO E-READERS! This company is a disgrace! I purchased a Kobo Touch on 20 August 2012 and after just 9 days it stopped working! (through no fault of my own, it is a fauly product.
Summary: My first kobo touch broke within 5 weeks. They sent me a refurbished replacement which broke within 1 week. They clearly have issues with their touch screen technology. They only offer to continue sending me the same device. Each time it breaks I'm in the middle of a book I can no longer read.
Summary: My two months old Kobo Touch is completely unresponsive now. Not responding to anything, including soft and hard resets. Customer Care only got back to me after three calls and then asked me to send the reader to them for evaluation and pay for shipping and insurance myself. I don't think so.
When product goes bad, customer service goes bad, too
Douglas M. Rule "Doug Rule", Amazon
29 November 2011
Summary: I have a Kobo Wireless Reader and like it. When Borders went out of business, got a good deal on the Touch. It worked fine for a couple of months. Then all of a suddent, I got a page flip about every 5-10 pages and the reader threw me out of the system. Finally, it was every three pages.
Summary: ***UPDATE**** 7/2013 After owning this for over a year I've had problems with it and it has frozen indefinitely. I never dropped it or mishandled it and it is still dead. I reset it twice and it does nothing. DO NOT BUY THIS. The thing is junk.
Summary: I had it all planned out, I would just get my Kobo in time to put some books on it before going on holiday. And that went as planned, the software is easy to use & it looked great. Only to find out on the 2nd day of my holiday the Kobo stopped working.
... an original Kobo years ago and the technology was pretty good for the times
5 July 2014
Summary: I purchased an original Kobo years ago and the technology was pretty good for the times. When it finally bit it, I was surprised to hear that they were not going to fix it, just replace it. That began the disgusting progression of poor customer service and bad quality product.
Summary: I bought this e-reader thinking I could download library books on it. when I looked on Suffolk libraries I was pleased to see a large selection of titles to download but when I downloaded them through overdrive and adobe digital editions they didn't appear on the kobo.