Reviews and Problems with Barnes and Noble Nook 1st Generation
Showing 1-10 of 51
Works only for a few months
Norman R. Lezotte, Amazon
27 November 2012
Summary: Owned it for less than a year. When it stopped working after 3 months, they gave me one that was "refurbished". That one lasted 6 months. So now we try to get another "refurbished" nook. I guess when that one goes, I am out of luck. Their phony guarantee is only good for 12 months - bad investment. I am on to buy a Kindle.
Summary: This is without a doubt the worst product design of it's kind. Their design engineers must have stayed up many nites to come up with this on/off switch which is difficult to locate and almost impossible to use. The most basic required function is almost impossible to egage, it simply many times will not connect to your wireless network. Makes a great looking paper weight. BTW it was given to me, I would not buy!
You can NOT purchase a Nook eBook for someone else
9 September 2012
Excerpt: It is NOT possible for a person (friend, family, well-intended sole) to purchase a Nook eBook for another person. Example. My dad has a Nook, I wanted to get him a book for father's day. He has a Nook, so I went to Barnesandnoble.com. It is not possible to do this. If you buy a Nook for yourself. Don't expect anymore books as gifts, because Barnes and Noble doesn't do that.
Summary: I give up. I admit defeat. I've had nothing but problems with my Nook even before it became outdated. There were issues with books not downloading due to format problems, then problems with books not opening and more than a few orders where my credit card was promptly charged but the books never appeared in my library. Always been slow to respond and suddenly decided not to take my WIFI connection. Customer service can't help me again...Puh-leeze...
Cons: Machine delivered was still registered to another owner. Calls to Barns and Noble were useless. They said to go back to Newegg and obtain the prior ower's name, address, and email before they would or could do anything. I have asked to return the device without any cost or loss to me. Waiting on response by email as the 800 number was full time busy the 4 times I tried to call. This is my first poor experience with NewEgg in 10 years and probably more than 100 purchases.
Summary: I've owned this original Nook for two years now and have read dozens of books on it. I've also spent dozens of hours on the telephone with Nook support and other activities related to keeping it running. I'm an experienced software designed/programmer, engineer, etc. and I can assure you that compared to a paper book, this is a seriously flawed concept.
Summary: For me, the Nook was not a good product. Use caution if you choose to buy one. FIND OUT HOW LONG YOU HAVE TO RETURN IT FOR A FULL REFUND, so that you can get your money back if it's defective. Jumbled Texts. The first thing I purchased for my Nook was a newspaper. Unfortunately, the articles were jumbled one with the other, so that they didn't make sense. Confused, I took it into the B&N store. The salesman said, yes this sometimes happens.
Summary: I bought this unit as a gift for the grandchildren to read books. My plan was test it out and buy 3 if it worked. I planned to buy gift cards for the unit so the kids could buy books. Barnes and Noble requires a credit card to activate this unit! That is a show stopper as it is not desirable for young children to have a unit with credit card information linked to it. They could lose the unit etc. I loaded my credit card information to test the unit.
Summary: The Nook is probably o.k. if you use it just to buy stuff from Barnes and Noble, but it was sold to me as a tool for reading free books and it didn't work for that. After checking with the store (and getting a demonstration) to make sure it could be used this way, I purchased a Nook as a gift for my husband (an electrical engineer). He couldn't to get it to work properly after he bought a book online.
Summary: I have had my Nook for over a year now and I think it is a great ereader. HOWEVER DO NOT buy your content from Barnes and Noble. In the first few months I had it I purchased about 30 books using their awesome click to buy feature. Then back in February, I thought I lost my credit card and cancelled it. I hadn't yet updated my new card on Barnes and Noble's site when I went to reread a book I had purchased months before. IT WOULD NOT DOWNLOAD.