Reviews and Problems with Barnes and Noble Nook 1st Generation
Showing 1-9 of 9
Works only for a few months
Norman R. Lezotte, Amazon
27 November 2012
Summary: Owned it for less than a year. When it stopped working after 3 months, they gave me one that was "refurbished". That one lasted 6 months. So now we try to get another "refurbished" nook. I guess when that one goes, I am out of luck. Their phony guarantee is only good for 12 months - bad investment. I am on to buy a Kindle.
Summary: This is without a doubt the worst product design of it's kind. Their design engineers must have stayed up many nites to come up with this on/off switch which is difficult to locate and almost impossible to use. The most basic required function is almost impossible to egage, it simply many times will not connect to your wireless network. Makes a great looking paper weight. BTW it was given to me, I would not buy!
Summary: I give up. I admit defeat. I've had nothing but problems with my Nook even before it became outdated. There were issues with books not downloading due to format problems, then problems with books not opening and more than a few orders where my credit card was promptly charged but the books never appeared in my library. Always been slow to respond and suddenly decided not to take my WIFI connection. Customer service can't help me again...Puh-leeze...
If I could rate it lower I would, the only thing worse is the customer service.
Kenneth W Bernier, Amazon
26 August 2011
Summary: This product would not hold a charge, the customer service department at Barnes and Noble took 4 calls to try and rectify the problem. None of the first two conversations were on record, the third conversation resulted in a less than satisfactory result. The fourth conversation with customer service resulted in them sending me a certified USED product to replace the NEW one that I bought. As I type this, I am on hold for 25 plus minutes trying to get someone to helP me.
Barnes and Noble has the worst customer service ever
drico martinez, Amazon
23 January 2011
Summary: I researched the difference between Nook and Kindle for months and ultimately choose Nook. The device itself is nice. I like the size, the screen view and the touch screen. However, since the first night it arrived I've had trouble with it freezing. After this happened several times, I called tech support to find out what they could do.
Summary: DO NOT BUY! BUYER BEWARE! We have had two Nooks. First one lasted 8 months before the outer case cracked. It was constantly buggy, books won't open and have to be sideloaded, and it is sloooooooww! If you are used to the quick response of an iphone or ipad or ipod, you will be sorely disappointed with the response of the Nook. Now 5 months into replacement Nook and e-ink failure. No more warranty, no more Nook.
Excerpt: Если смириться с ненадежностью данного гаджета, можно пользоваться.
Pros: Эстетична и легка
Cons: Неоднородная подсветка. Не дешевая. Не надежная. Пользуюсь год. За это время 2 раза была в гарантийном ремонте. По непонятной причине 4 раза обнуляла память, теряла всю инфу. Было очень обидно(((
Pros: Неплохое качество сборки, в принципе удобно пользоваться
Cons: Через месяц после покупки треснула пленка под экраном, которая отвечает за подсветку. Отнесли в сервис, там помочь ничем не смогли так как у них не было запасной пленки (книга на тот момент была новая). Вернули книжку с небольшой трещиной которая стала потом постепенно увеличиваться. Затем экран вообще потерял чувствительность, перестал реагировать на касания. Замена экрана выливается практически в ту же сумму что и сама книга. В итоге книга лежит как овощ. Купили Ama...