Summary: Owned it for less than a year. When it stopped working after 3 months, they gave me one that was "refurbished". That one lasted 6 months. So now we try to get another "refurbished" nook. I guess when that one goes, I am out of luck. Their phony guarantee is only good for 12 months - bad investment. I am on to buy a Kindle.
Summary: My daughter wanted this because she loves mine and she loves to read. A good old simple Nook 1st edition was good for her. So i got this for her as a Christmas gift and loaded it up with all of the books I have on mine. The price was very fair and the delivery was fast. The item was as described, in factory fresh, new condition.
Summary: This is without a doubt the worst product design of it's kind. Their design engineers must have stayed up many nites to come up with this on/off switch which is difficult to locate and almost impossible to use. The most basic required function is almost impossible to egage, it simply many times will not connect to your wireless network. Makes a great looking paper weight. BTW it was given to me, I would not buy!
Summary: I give up. I admit defeat. I've had nothing but problems with my Nook even before it became outdated. There were issues with books not downloading due to format problems, then problems with books not opening and more than a few orders where my credit card was promptly charged but the books never appeared in my library. Always been slow to respond and suddenly decided not to take my WIFI connection. Customer service can't help me again...Puh-leeze...
If I could rate it lower I would, the only thing worse is the customer service.
Kenneth W Bernier, Amazon
26 August 2011
Summary: This product would not hold a charge, the customer service department at Barnes and Noble took 4 calls to try and rectify the problem. None of the first two conversations were on record, the third conversation resulted in a less than satisfactory result. The fourth conversation with customer service resulted in them sending me a certified USED product to replace the NEW one that I bought. As I type this, I am on hold for 25 plus minutes trying to get someone to helP me.
Summary: Love Love LOVE my Nook! I don't know about the Kindle or the other e-readers. I haven't actually tried them. So I can't compare them to the Nook. But I did do my homework and read through all of the customer review that you post before I decided on the Nook. It really is priceless. It is something that you will continue to use forever if you are an avid reader. It's not just another gadget "fad" that will come & go.