Reviews and Problems with Aluratek Libre eBook Reader PRO
Showing 1-3 of 3
Pitiful Customer Support
3 January 2011
Summary: Du yourself a favor and stay clear of this unit. It is great when it works, but you are in trouble if it quits while under warranty.
Pros: The unit worked great for several months.
Cons: Customer support for defective units is nonexistent. I started a ticket for the unit I bought that quit working the first of December and Aluratek's support section will not respond. The only thing I know to do is to contact my state's attorney general, because this company is not honoring their warranty. If you buy this unit, you had better pray it does not quit, because their customer support will not respond.
Summary: Terrible customer technical support. This is the first negative review I have ever given on a product purchased at Newegg. Would suggest Newegg personnel remove these products from their product line if the manufacturer will not support them in a timely manner.
Pros: Unit performed great for the 7 months it worked.
Cons: After approximately 7 months, the unit would not boot up. On power up, it hung at the Alluratel logo and would not go to menu. Have reset it according to website instructions, with no improvement noted. My primary complaint is the support staff at Aluratek. I started a support ticket on December 12 2010, and I am still waiting for RMA numbers and instructions. They state they answer support ticket requests within 24 business hours but that is not true. The only way I ...
Summary: I was curious as to how the text in the "eBooks" on the SD card came out to a nice size, and sure enough, they were a bunch of .txt files. That said, I think this e-Reader fills a non-existent niche. I mean, text files? Come on! Most eBooks these days (especially those in my collection) are pdf, chm, djvu or cbr, and I gave this device only one egg not because it can only read one of those formats (which I would have been more than happy with) but because it does poorly...
Pros: Very, very lightweight, and thin. Comes with a nice protective case, a 2 GB SD card with scores of free "eBooks" on it, an uncomfortable-looking pair of earbuds, and a lanyard.
Cons: It is way too small to be comfortable for reading with, but still too large to fit in one's pocket. I should have paid more attention to the product's dimensions before buying. I tried opening a few PDF documents with it, and somehow the only two text sizes I was able to get to display were <tiny> and <even smaller> (also, it took nearly four seconds of waiting at the hourglass icon for the text size to change). I tried turning the view sideways, but instead of fittin...