Reviews and Problems with Aluratek Libre eBook Reader PRO
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Pitiful Customer Support
3 January 2011
Pros: The unit worked great for several months.
Cons: Customer support for defective units is nonexistent. I started a ticket for the unit I bought that quit working the first of December and Aluratek's support section will not respond. The only thing I know to do is to contact my state's attorney general, because this company is not honoring their warranty. If you buy this unit, you had better pray it does not quit, because their customer support will not respond.
Pros: Unit performed great for the 7 months it worked.
Cons: After approximately 7 months, the unit would not boot up. On power up, it hung at the Alluratel logo and would not go to menu. Have reset it according to website instructions, with no improvement noted. My primary complaint is the support staff at Aluratek. I started a support ticket on December 12 2010, and I am still waiting for RMA numbers and instructions. They state they answer support ticket requests within 24 business hours but that is not true. The only way I ...