Samsung DV330AEW/XAA BROKEN DRUM ??? Samsungs PR rating 1/16 Star (thats being generis)
steve trempus, Amazon
11 December 2013
Summary: The one star my be misleading for the dryer seamed fine for one year seven months. Bought on sale for $700 the price when not on sale was $900 the little more than I wanted to spend. I had a roper before these (whirlpools low end W/D). I may have spent $600 for the pair. Had for 10 years. Normal dryer issues like belts and the wheels that the drum rides on no big deal.
DO NOT UNDER ANY CIRCUMSTANCES BUY A SAMSUNG DRYER!!!!
Amazon Customer "bobby592", Amazon
10 December 2013
Summary: DO NOT UNDER ANY CIRCUMSTANCES BUY A SAMSUNG DRYER!!!! There is a manufacturing defect in a wel in the dryer drum that will crack, usually after the warranty has expired. It costs several hundred dollars to repair. mine cracked after only 2 years of light use on a dryer I paid nearly $1000 for. I've spent 3 hours on the phone in endless loops with Samsung Customer service to no avail.
Summary: I liked this dryer. About a week ago we started hearing a thumping noise. Today I checked it out and found a crack in the drum. I looked online and found so many people having this exact issue. Avoid buying this dryer. The replacement cost is almost as much as the dryer was.
Summary: Bought the dryer at Lowes on Black Friday in 2011 and didn't put the dryer into service until a year later. A year later the wife says the dryer is making noise........yep CRACKED Drum right on the weld. An hour on the phone with Samsung and there going to replace the drum free. This is a 2 year old Dryer so if your out of warranty don't take *NO* for an answer ask for a manager.
Summary: As with hundreds of other people have said, the dryer drum has cracked. It is dangerous because small article of clothing will get behind the drum and burn. You have to tear the article to get it out of the drum. The drum is $300 and Samsung won't help with the cost of the part. Buy another brand!!!
Summary: I purchased both the washer and dryer. Within 4 months I needed a repair on the washer - it was leaking and it needed a door lock replacement. And now 17 months into my purchase, my drying is thumping. It has a crack in the drum and needs to be replaced. Luckily I purchased an extended warranty, but the repair company cannot get the parts quickly. Do not buy a Samsung appliance!
Summary: I bought my Dryer 20 months ago and suddenly it started making a noise like something rolling around inside. After calling repair service they told me this has happened before to others. I called Samsung and requested assistance with the repair bill which was quoted at 400.00. They have offered to fix the problem this one time for no cost to me since it is out of warranty. They are replacing the drum. Let's see how it goes.