Summary: Drill was just over a year old when chuck failed to hold bits when in hammer mode and both batteries failed. Replacement batteries hard to find and cost more than new tool. Manufacturer refused help and no longer responds to correspondence. Not a good buy!
Summary: Comes with a decent case which also holds the charger and three batteries. I used the click and collect service which worked well and picked up the drill within minutes. Instructions are fairly comprehensive and although the English is a little awkward in places they were easy enough to understand. Batteries charged rapidly although there is a warning not to charge more than two consecutively, presumably because the charger gets quite warm.
Summary: A huge step up from my previous cordless drill - lighter, better balanced, two speeds, but, most importantly so much more power for so much longer. The batteries re-charge very quickly, and snap in and out just as they should. I'm just a DIY-er, but this feels like a proper professional tool, for a very reasonable price. Very pleased.
Summary: Have owned several Hitachi products including 2 similar drills. One of those was nicked (kind of a positive review, I suppose) the other lasted more than 5 years of continuous work, till batteries died (replacement more than new drill- bad point - but common to all manufacturers). If this one does half as well, I'll be very happy. Feels good so far! Hitachi generally seem to be one of the best, most reliable of makes.
Summary: I switched back to hitachi as I find that other main players were not as reliable as promised . Having used my hitachi electric drill over 26 years now and still performing it far outlasted anything Makita or DeWalt could deliver. Only matched by my Atlas Copco SDS drill for reliability and My Hilti Sds. Don't be seduced by expensive alternatives whereby you are paying for the name brand only.