Summary: Glad I bought this from a good retailer who allows exchanges within 30 days because I knew after first use I wasn't happy with this dishwasher. It doesn't dry the dishes at all and had a bad smell. I used jet dry and still didn't help.
Pros: Attractive Design
Cons: Awkward Loading, Doesn't Dry Well, Long Cycle, Smells bad
Summary: Within 3 days of Installation broke down. Called Samsung and they mentioned some body will call back within 24 to 48 hours to schedule a time for service. Nobody called within this time frame. Later on somebody called and scheduled a repair and fixed the problem. Worked 2 times after repair though the dishes was not at all clean. Presently it says Water leakage message and asks us to switch off the power to the unit.
Summary: Waiting for a return call from Samsung to troubleshoot. Dirty dishes on all levels so thinking the water pressure is not correct? When I called Samsung, they said it was to new so they don't have many trouble shooting tips. Also, it does not dry the dishes on a regular cycle, you have to use the xdry and/or sanitize which takes longer.
Summary: Let me preface this by saying, this is my 3rd dishwasher in 10 years, and this one is my least favorite and if I could trade it in I would! The salesman sold me this in black...guess what does not come in black so he was nice enough to get me the stainless steel for the same price...one of the only plusses of this machine. It is quiet, the only other plus my family sees!