It's a quiet dishwasher and looks nice but I will never recommend it to anyone
1 week ago
Summary: In the first year I've had 4 instances of error codes; over water level error 2 times, drain error once, and now it just showed over water level error again. It's a quiet dishwasher and looks nice but I will never recommend it to anyone, it's just not worth the aggravation. Stay clear of this one.
Summary: The pump burned out after less than one year and Samsung does not cover replacement. This unit got no more than moderate use, the pump should not burn out. To not cover replacement after less than one year is inexcusable.
Summary: I too bought a set of Samsung appliances. First to go out was the control panel on the gas stove. After I spent hours on the phone, over several weeks with customer support (one time spent 50 minutes on hold), finally they sent a service technician out who diagnosed a faulty control panel (duh!), as said they would be back within a week to replace part. Waited about 5 days and no call from service company.
Summary: Samsung has the worst customer service. Does not stand behind their warranty. Uses foreign speaking individuals with scripted dialog that runs you in circles. One rep said she understood my frustration that she too had a dishwasher that didn't work. I said did you have a Samsung? She hung up on me . I will never never NEVER buy anything made by Samsung. Gee my phone contract is up hello Apple.