Summary: We're pretty happy with the cleaning this dishwasher does, but not happy with how well it holds up. We already had one service call to replace the control panel (barely covered under warranty), but now 2 years after we purchased, two of the wheels holding up the top rack broke off. The store we purchased it from says this is a common occurance with this model and that Kitchenaid came out with a "better wheel" that shouldn't break.
Summary: It does a lousy job of cleaning. You have to run it on the heavy duty cycle to get dishes clean. We called Kitchen aide after 9 months because stopped working, computer board went Bad. Kitchen aid refused to honor the warranty becasue it was installed in a business. REally bad dishwasher combined with aweful customer service from Kitchen aid. DO NOT BUY THIS DISHWASHER.
Summary: This dishwasher is a pile of junk - poorly designed and just as poorly manufactured. Firstly the design does not allow easy removal of food particles - twice we've had have service techs to clean the chopper assembly, since water was no longer getting to the top rack. Secondly the racks are rusting away and one plastic clip has disintegrated. Kitchenaid service was happy to sell me a new one, but not to explain how and why it should have failed after 2 years.
Summary: We had this dishwasher for just over two years. In that time the upper rack track had to be fixed twice and the last straw was the pump went out. Kitchenaid has a very good reputation and everyone, including the technicians who've come out, have been surprised at how poorly designed and made the rack track is made. When we bought it, the dishwasher was a new model so we had to wait 4 weeks to get one since production was still ramping up.
Dishwasher's ok but has some cheap parts. POOR customer service
JPT "John T.", Amazon
24 January 2013
Summary: We've had this dishwasher for about 15 months....has worked pretty well. Just tonight, however, the top rack assembly rollers broke off...I called Kitchen aide and they said it was going to cost $56 plus shipping to replace them ( they can't possibly cost more than $2 to make!). Despite the fact that i'm only 3 months past the warranty and it is a COMMON AND KNOWN ISSUE according to their own parts department, they were not willing to work with us whatsoever. So...
Summary: Worked great with no problems for 18 months, then it wouldn't turn on. Repairman replaced the latch ($158 bill) and 12 days later it broke again. If it requires repair a 3rd time, I'm replacing it with a different brand. My 22 year old Kitchenaid dishwasher was very noisy and not as pretty as this one, but it NEVER once broke down. Wish they still made them like that one.
Summary: I bought this dishwasher in hopes that I would get the same mileage of the one my parents own. This was not the case. With-in a year of ownership I had to have some extensive work completed on the electronic panel and to also fix some plastic pieces which hold the wheels on the top shelf, obviously having the wheels help the shelf slide and guide in and out and in general stabilize the shelf. When there not functional it leads to great frustration.
Summary: Very disappointed with this dishwasher. While it is very quiet, during every regular load, there are dishes that have to be rewashed because they have food on them. Switched to Cascade liquid and have had better results than store brand powder but, still not up to expectations. Also, the silverware bin is very difficult to load and unload. Would not buy this again.
Summary: We owned a Kitchenaid mixer for some 20 years, and considered Kitchenaid to be a brand of impeccable quality. When we built a new home we decided to go with Kitchenaid appliances because we liked the way they looked and we associated the brand with quality. We were very disappointed with this machine. It is priced as a high end machine, but performs like a low end machine. First, the machine is much louder than we had expected based on the "claimed" noise level.
Summary: This dishwasher is not worth it. We had the computer motherboard replaced in it in August of 2011 (purchased in November 2010) and it was done under warranty. What happened was that the dishwasher would start, then 15-20 minutes into the cycle it would just stop. Dishes would not get clean. For months I thought I was loading it wrong or something so that a sensor would make it stop but that was not the case. It had a faulty computer and needed to be replaced.