Summary: I would give this machine less than one star if that were allowed. We have had a very poor experience with this dishwasher over the past year+ of ownership. I do not recommend that you buy it. There are serious design and materials flaws with the upper rack system.
Excerpt: This dishwasher was purchased in May 2011 at a total cost of almost $1000. Since having it installed it has required service and the motor has been replaced twice - in 2012 and again in 2013. The wheels and rollers have repeatedly broken off.
We have had nothing but problems with this machine. ...
2 February 2015
Summary: We have had nothing but problems with this machine... Top rack breaking, the latch does work properly and the washer will not turn on. I repaired the latched , replaced the top rack and the silverware baskets. Once again the thing is broken and it is not the latch this time.
Summary: Having the same issues as the other owners have described. The control board has died three times in 2 years. When I called customer service they said the control board was under a 5yr limited warranty and that the would send out a technician to fix the dishwasher.
Summary: We purchased this dishwasher last year, along with a 5-year extended warranty. We will buy extended warranties along with all appliance purchases from now on. It seems that "Made in the USA" means nothing anymore. Such has been our experience with all major appliances, made within the last 15 years!
Poorly Designed Dishwasher and Very Poor Customer Service from KitchenAid
9 May 2014
Summary: I bought this appliance in April of 2011. Barely a month went by before I had to have it repaired under warranty for a faulty door latch (machine would not start without door being fully closed). Repair person seemingly fixed it. In Dec. 2011, the same problem recurred.
Summary: Dishes routinely come out dirty, the cycle takes forever, we had the top rack snap after less than a year & that had to be replaced. Now, today, it has inexplicably stopped working. Do not buy this dishwasher.