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This product has a FreakScore of 7.4 out of 10 based on 492 scores.
I have experienced the same poor service from my Kitchenaid Dishwasher as everyone else. I have had it for three years now. In year one, the upper shelve wheels broke off four times. Year two, we had to replace the motor/pump/grinder assembly. The new one leaked after it was installed. The repairman came back and determined the replacement was bad. We had to wait two weeks for a new one. Recently the dishwasher would start up then almost immediately stop. Another repair call was made. only to learn the water fill switch (the large round white thing in the front right of the dishwasher pan) was stuck. The repairman charged me $75.00 to walk in, lift the round float about a quarter of an inch and remove a small piece of food that was stuck underneath. The repairman was there for less then 10 minutes. Apparently the float switch advises the dishwasher when it is full of water. The machine thought it was full of water. I'm scared because I bought a Kitchenaid Washer, dryer and refrigerator shortly after I bought the dishwasher. Kitchenaid is living on their reputation only.
Overall, the dishwasher performed fine for a year and a half and got dishes clean. However, as others have noted, there's a fatal flaw: the plastic components attached to the top rack are low-quality. In particular, the clips that hold the wheels broke off from normal use, and they are not covered by the year 2-5 warranty. Kitchenaid wanted $129 for a service appointment to replace it (with probably the same cheap plastic part that will fail again in a year).
I'd avoid this dishwasher entirely.
Washes very well and quietly. The 1 hour wash is more than adequate for all normal dishes. However, after only one year of use we have had to replace the top rack mounts TWICE. On both occasions, the problem was broken wheel retainers. Unfortunately, these are not replaceable except as a part of the entire rack adjustment assembly. Poor design there and poor materials.
Hi! My KitchenAid Dishwasher has a design flaw that KitchenAid will not acknowledge. The distributor that I got the dishwasher will only cover issues for a year from date of purchase. It has been 2 years since I bought my dishwasher and its upsetting because I paid $800 for it and its not working correctly. What is happening is that the vent is venting the hot moist air into the door and not actually to the outside of the dishwasher. The top of the door has controls on it as well as lights to indicate what the cycle is and what stage it is in. There is a green circuit board in the top of the door behind the lights and control with a cable that runs from the circuit board down to the main control board. After the cycle is complete … the entire circuit board, lights and cable are dripping with water. The moist hot air from the dishwasher should not be vented into the door it should be vented outside the dishwasher. Over time this moisture has caused the lights to turn on and off at different time without anyone touching as well as cancelling part way through some of the cycles. And some of the lights don’t even come on and the “Control Lock” light never goes off. I am very upset as this dishwasher was expensive and this is a design flaw. The dishwasher should not vent inside the door it should vent out the dishwasher preventing this circuit board and stuff from getting wet. Now things do not work properly and it has only been two years. I feel that KitchenAid should replace our dishwasher with another one that doesn’t have this design flaw. I have already contacted KitchenAid and they are not doing anything for me. I don’t recommend KithenAid to anyone for this reason.See more See less